Only solution is don't use them. There is no legal obligation AFAIK to divulge that the merchant processes overseas.defy1 wrote:Has anyone encountered the "hidden" overseas bank charges when ordering from CyclingExpress?
Online Purchases - good and bad experiences
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Re: Online Purchases - good and bad experiences
Postby Xplora » Fri Aug 29, 2014 4:23 pm
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Re: Online Purchases - good and bad experiences
Postby defy1 » Fri Aug 29, 2014 8:47 pm
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Re: Online Purchases - good and bad experiences
Postby redsonic » Sat Aug 30, 2014 10:10 am
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Re: Online Purchases - good and bad experiences
Postby Bah77 » Sat Aug 30, 2014 10:45 am
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Re: Online Purchases - good and bad experiences
Postby defy1 » Sat Aug 30, 2014 9:37 pm
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Re: Online Purchases - good and bad experiences
Postby wgc138 » Wed Sep 03, 2014 2:50 pm
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Re: Online Purchases - good and bad experiences
Postby Mattreush » Mon Sep 08, 2014 2:31 pm
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Re: Online Purchases - good and bad experiences
Postby as7431 » Mon Sep 08, 2014 11:11 pm
Replacement goods finally arrived today - 3 weeks after they were sent. Total delivery time over 6 weeks. Good thing it was not urgentas7431 wrote:Update: Forms filled out and replacements are on their way. Can't fault their after sales service.as7431 wrote:c r c - ordered and dispatched 22 July (with free shipping promotion), now more than 3 weeks and so sign of it. Sent email last night to start refund/resent process. Fortunately these were spares that I was not desperate for. My order before that took just over 2 weeks (again free shipping promotion). Perhaps time to shop elsewhere
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Re: Online Purchases - good and bad experiences
Postby denwol » Tue Sep 09, 2014 12:27 pm
Auspost for meMattreush wrote:Can anyone tell me who c r c usually use for delivery in Australia? is it Aus Post or one of the courier companies?
- Boognoss
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Re: Online Purchases - good and bad experiences
Postby Boognoss » Tue Sep 09, 2014 3:14 pm
Or DHL if you pay for the faster shipping.denwol wrote:Auspost for meMattreush wrote:Can anyone tell me who c r c usually use for delivery in Australia? is it Aus Post or one of the courier companies?
- jaseyjase
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Re: Online Purchases - good and bad experiences
Postby jaseyjase » Wed Sep 10, 2014 3:53 pm
3/9 - ordered and paid
4/9 - dispatched
9/9 - arrived
Happy.
- cancan64
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Re: Online Purchases - good and bad experiences
Postby cancan64 » Wed Sep 10, 2014 7:55 pm
Snailmail for me...unless its registered it always takes more than 3 weeks and comes via Aust PostMattreush wrote:Can anyone tell me who c r c usually use for delivery in Australia? is it Aus Post or one of the courier companies?
- limbot
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Re: Online Purchases - good and bad experiences
Postby limbot » Wed Sep 10, 2014 9:26 pm
- SheikYerbouti
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Re: Online Purchases - good and bad experiences
Postby SheikYerbouti » Sat Sep 13, 2014 2:50 pm
Item was cheaper than c r c and no charge for instore pickup.
Thumbs up.
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Re: Online Purchases - good and bad experiences
Postby Muzza72 » Sat Sep 13, 2014 7:36 pm
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Re: Online Purchases - good and bad experiences
Postby Ignoto » Mon Sep 15, 2014 3:43 pm
Order Placed - Sunday avo
Order Fulfilled - Monday 9:00am
Order Received - Monday 2:00pm
And the GF told me I should have gone to a LBS to get the stuff I needed!
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Re: Online Purchases - good and bad experiences
Postby cage » Mon Sep 15, 2014 6:15 pm
Ordered some TRP Spyre calipers on Thursday 21/8/14 but they only had 1 in stock. Bought that & put my name down for an email notification when more became available. The next day I get a email saying they have more... so I bought a second one. A week later, the first order arrives...pretty good me thinks.
Second order arrived Sat. 13/9/14...over 4 weeks later.
I'm thinking they didn't really get more in the next day but who knows...
I'm just lucky the bike wont be finished for a few weeks yet so all good I guess...this time.
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Re: Online Purchases - good and bad experiences
Postby kingswood » Mon Sep 15, 2014 9:06 pm
I bought a pair of Trp Hy/rd's and a some gloves.
I paid the $20 premium postage fee, thinking it would be here in a week.
Just over 3 weeks to arrive. The premium postage was Royal Mail Signed for.
Live and learn. I was used to the courier service that Wiggle & c r c offer.
Other than that, Merlin were fine
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Re: Online Purchases - good and bad experiences
Postby nicomambo » Thu Sep 18, 2014 11:32 am
Or is the price difference compared to an LBS too big that it doesn't matter anymore, and just buy another one?
- Tzantushka
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Re: Online Purchases - good and bad experiences
Postby Tzantushka » Fri Sep 19, 2014 9:00 am
Their website promises delivery of 4-8 working days for Royal Mail (free shipping)
Ordered some pedals & cleats (ex-stock).
Shipped at the beginning of this month with no tracking facility on the package.
Nothing.
Sent an email to follow-up, and was told to wait 15 days, submit some paperwork and we will send some more.
OK, if I would have known it MAY take up to 15 days for delivery - then I would have ordered elsewhere / or paid for an express service.
For gods sake, don't promise one thing and deliver another!
And tracking! Why not offer tracking?!?!
It's not that expensive and gives buyer and seller peace of mind.
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Re: Online Purchases - good and bad experiences
Postby fat and old » Fri Sep 19, 2014 9:21 am
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Re: Online Purchases - good and bad experiences
Postby wgc138 » Fri Sep 19, 2014 9:52 am
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Re: Online Purchases - good and bad experiences
Postby Bakks » Fri Sep 19, 2014 11:51 am
Lucky you. My order for the same was despatched 28 August - still yet to see it.the fat climber wrote:Decent service from PBK this month. Had a 20% off code which I used for a pair of Conti gp4000s II's ($85 delivered),which were dispatched on the 2nd of this month,and in my hands last Tuesday (9th) morning. Only a week from PBK is borderline miraculous.
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Re: Online Purchases - good and bad experiences
Postby cage » Fri Sep 19, 2014 2:10 pm
Read my post from earlier this week. 2 orders, identical items, ordered one day apart. First item arrived within a week, second took 4 weeks...who knows why.wgc138 wrote:Purchased a few things from Merlin and these were 'apparently' shipped on 1/9/14 with no tracking numbers and still haven't arrived. Its probably been the longest wait nearly beating PBR if it doesnt arrive by today.
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Re: Online Purchases - good and bad experiences
Postby wgc138 » Fri Sep 19, 2014 3:31 pm
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