Online Purchases - good and bad experiences
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Re: Online Purchases - good and bad experiences
Postby jasonc » Tue Apr 14, 2015 8:10 pm
ordered 6/04/15
arrived 14/04/15
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Re: Online Purchases - good and bad experiences
Postby biker jk » Tue Apr 14, 2015 8:14 pm
Yes, my receipt had the return details as well.jasonc wrote:wiggle order: down the bottom of the receipt it has the return details
ordered 6/04/15
arrived 14/04/15
ordered 9/4/15
arrived 14/4/15
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Re: Online Purchases - good and bad experiences
Postby celeste boy » Tue Apr 14, 2015 8:57 pm
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Re: Online Purchases - good and bad experiences
Postby jasonc » Wed Apr 15, 2015 8:49 am
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Re: Online Purchases - good and bad experiences
Postby Boognoss » Wed Apr 15, 2015 11:23 am
Bikebug - two days in a row when I forgot the first time. Monday order, deliver Tuesday, Tuesday order deliver Wed (today). A+ as always.
Cell - order fixie frame and other items last Friday before the cutoff time for Sat pickup in person. No dramas on Sat morning.
Wiggle. Order last Monday, deliver via the DHL Express option last Thurs.
A good run all round.
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Re: Online Purchases - good and bad experiences
Postby philip » Thu Apr 16, 2015 1:24 pm
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Re: Online Purchases - good and bad experiences
Postby rusty842 » Thu Apr 16, 2015 7:59 pm
However they shipped the muc off cleaner without a proper lid. So it spilt everywhere all through my order.
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Re: Online Purchases - good and bad experiences
Postby Muzza72 » Thu Apr 16, 2015 9:22 pm
Placed an order last week,and since after four days I was still awaiting the "order dispatched" email,I sent an email requesting to cancel the order. No emails of any sort from Ribble,so I was left hanging and wondering. Three days after I sent the cancel request I got an email from Paypal stating I had been refunded. Still not one single email from Ribble.
Happy enough that the refunds were no dramas,though would have been happier still if the items I'd ordered had been sent out. I was ordering because I wanted the things,not for the joy of chasing refunds.
Ah well,back to Wiggle and c r c for me.
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Re: Online Purchases - good and bad experiences
Postby ecg » Fri Apr 17, 2015 7:21 am
In my experience, Ribble do sometimes take a while to dispatch your order, especially if your order is made up of lots of items. I've had up to about 5 business days between placing an order and dispatch. Never had an issue with their delivery, and they use a tracked service a lot of the time.Muzza72 wrote:Ribble haven't been much interested in taking my money of late. Placed an order in February that never arrived,for which they refunded no hassles after their expected-delivery time frame.
Placed an order last week,and since after four days I was still awaiting the "order dispatched" email,I sent an email requesting to cancel the order. No emails of any sort from Ribble,so I was left hanging and wondering. Three days after I sent the cancel request I got an email from Paypal stating I had been refunded. Still not one single email from Ribble.
Happy enough that the refunds were no dramas,though would have been happier still if the items I'd ordered had been sent out. I was ordering because I wanted the things,not for the joy of chasing refunds.
Ah well,back to Wiggle and c r c for me.
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Re: Online Purchases - good and bad experiences
Postby rusty842 » Fri Apr 17, 2015 11:49 am
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Re: Online Purchases - good and bad experiences
Postby Muzza72 » Fri Apr 17, 2015 12:06 pm
Prior to February's non-order I've always had an "order dispatched" email within two days from Ribble. Even that Feb order was allegedly sent out within two days.ecg wrote:
In my experience, Ribble do sometimes take a while to dispatch your order, especially if your order is made up of lots of items. I've had up to about 5 business days between placing an order and dispatch. Never had an issue with their delivery, and they use a tracked service a lot of the time.
As far as items go,the Feb order was for two items supposedly in stock;and last week's was for one. Also supposedly in stock.
EDIT:last night,before my post in this thread,I placed orders with both c r c and Wiggle:both had sent confirmation AND dispatched emails before I started work at 4am. No contact at all from Ribble.
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Re: Online Purchases - good and bad experiences
Postby Rex » Fri Apr 17, 2015 4:28 pm
You need to be more patient, but Ribble is always my first go-to online store. Wiggle if I need something quickly and ChainReaction if I need something harder to find.
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Re: Online Purchases - good and bad experiences
Postby rusty842 » Fri Apr 17, 2015 8:35 pm
However I just like wiggles website. So easy to navigate. That plays a huge part of my decision. I'll pay extra for ease
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Re: Online Purchases - good and bad experiences
Postby singlespeedscott » Sat Apr 18, 2015 2:48 pm
Ribble is always my first port of call. Few can match their prices. To date I have had no issues with shipping.Rex wrote:I get the impression that Ribble is a much smaller business, thus lower overheads and (usually) lower prices.
You need to be more patient, but Ribble is always my first go-to online store. Wiggle if I need something quickly and ChainReaction if I need something harder to find.
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Re: Online Purchases - good and bad experiences
Postby CKinnard » Sat Apr 18, 2015 3:04 pm
+1 never had a delayed or seriously stuffed up ribble order...and consistently the cheapest amongst its competitors.singlespeedscott wrote:Ribble is always my first port of call. Few can match their prices. To date I have had no issues with shipping.Rex wrote:I get the impression that Ribble is a much smaller business, thus lower overheads and (usually) lower prices.
You need to be more patient, but Ribble is always my first go-to online store. Wiggle if I need something quickly and ChainReaction if I need something harder to find.
I bought Ultegra Di2 groupset recently, which cost over AUD1000 so had to pay gst when it hit Sydney customs, but that wasn't as painful or a hold up as I thought it might be.
I also bought half a dozen different tires recently to experiment with. Two of them appeared to be the model I ordered but they were a lot lot heavier than the manufacturer website said i.e. 275g when supposed to be 210g. I deduced there's probably a couple of sub models of the specific brand/model, which I didn't pick up via the Ribble advertising. So heads up on double checking all the product detail and blurb.
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Re: Online Purchases - good and bad experiences
Postby Top_Bhoy » Sat Apr 18, 2015 4:25 pm
Also, it pays to verify that when comparing what appears to be the same product from two different sources, you are comparing like for like eg they are the same year.CKinnard wrote:I also bought half a dozen different tires recently to experiment with. Two of them appeared to be the model I ordered but they were a lot lot heavier than the manufacturer website said i.e. 275g when supposed to be 210g. I deduced there's probably a couple of sub models of the specific brand/model, which I didn't pick up via the Ribble advertising. So heads up on double checking all the product detail and blurb.
I find Ribble take a little longer to deliver than Wiggle or c r c but I've never had an order screwed up or excessively delayed.
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Re: Online Purchases - good and bad experiences
Postby dalai47 » Sat Apr 18, 2015 4:33 pm
Being a zeolous weigher of all components before fitting, take all claimed weight as an optimistic guide rather than actual...CKinnard wrote:I also bought half a dozen different tires recently to experiment with. Two of them appeared to be the model I ordered but they were a lot lot heavier than the manufacturer website said i.e. 275g when supposed to be 210g. I deduced there's probably a couple of sub models of the specific brand/model, which I didn't pick up via the Ribble advertising. So heads up on double checking all the product detail and blurb.
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Re: Online Purchases - good and bad experiences
Postby battler2 » Mon Apr 20, 2015 10:45 pm
when i made the order the item was clearly in stock, then sent an email saying it was out of stock and the next thursday would receive new stock. so i wait, and check back on the site and notice it's in stock again on the friday. so i check my account (after the weekend past) and order still isn't being fulfilled. monday, tuesday pass: nothing. so i email them to ask whats going on and got a response like "it'll be done either tomorrow or the day after". of course, it was eventually done the day after. sent via slow mail, and of course, nothing, not even an energy bar or gel or something as an apology (not really looking for it, but 31st march order to be received 20th april) is an absolute joke.
will be going out of my way to not do business with pushy's from now on. buy local? you're kidding. wiggle 6 days from order to delivery every time. c r c 2 weeks now.
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Re: Online Purchases - good and bad experiences
Postby Dr_Mutley » Tue Apr 21, 2015 2:35 am
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Re: Online Purchases - good and bad experiences
Postby Abby » Tue Apr 21, 2015 12:42 pm
Ordered 3 Maxxis Detonator 28mm tyres (all good), and 5 Tioga thornproof road tubes (700x25).
Got a phone call saying they only had 4 tubes, and what would I like to do? I said I was happy for it to be swapped with a 'normal' road tube (ie non-thornproof) of the same size, otherwise just refund the credit card with the difference. No worries they said.
Parcel arrives - there is only 4 tubes in it (plus the tyres). Three of the 700x25, and one 700x45 (!!!). So one tube short, and one that's ridiculously large.
SO now will find out what their returns form is like... *sigh*
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Re: Online Purchases - good and bad experiences
Postby reefer » Tue Apr 21, 2015 3:20 pm
Ordered 13 April, delivered 20th April. Excellent, but for 45 Euro, I expect that.
Tracking the delivery was excellent until it arrived in Australia, then although it had been delivered, it was still showing as departed Brisbane only.
The supernova website could be made a little more english friendly, eg, when ordering, the final terms and conditions you must agree to are in German even though up to that point it's all been in English.
The quality of finish of the lights are superb, worth every euro.
Waiting for the new dynamo from SP, then battery free roadie :}
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Re: Online Purchases - good and bad experiences
Postby singlespeedscott » Tue Apr 21, 2015 7:48 pm
One tube would hardly be the end of the world for me. I probably wouldnt be bothered chasing it up.Abby wrote:What started out as a promising experienvce with Amart Allsports Online went a bit pear-shaped...
Ordered 3 Maxxis Detonator 28mm tyres (all good), and 5 Tioga thornproof road tubes (700x25).
Got a phone call saying they only had 4 tubes, and what would I like to do? I said I was happy for it to be swapped with a 'normal' road tube (ie non-thornproof) of the same size, otherwise just refund the credit card with the difference. No worries they said.
Parcel arrives - there is only 4 tubes in it (plus the tyres). Three of the 700x25, and one 700x45 (!!!). So one tube short, and one that's ridiculously large.
SO now will find out what their returns form is like... *sigh*
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Re: Online Purchases - good and bad experiences
Postby defy1 » Wed Apr 22, 2015 8:19 am
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Re: Online Purchases - good and bad experiences
Postby WhingingPom » Wed Apr 22, 2015 2:47 pm
Used the $23 DHL delivery option as I wanted one of the items quite quickly. The rest of the items were things that I'll need over the next couple of months and thought I may as well make the most of the shipping charge
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Re: Online Purchases - good and bad experiences
Postby dclnmurray » Fri Apr 24, 2015 2:56 pm
thanks
Dave
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