Online Purchases - good and bad experiences

queequeg · Postby **queequeg** » Tue Jun 23, 2015 5:11 pm

Update on my most recent Order from c r c via Trakpak.

Initial c r c Order was on the 17/06, so you can see a 2 day delay from c r c dispatching until it actually appeared in their system (on pickup I presume).

Shipment History :

Event Date Event Time Event Detail Event City
23/06/2015 12:00 Shipment Arrived within Destination Country Sydney
23/06/2015 00:45 Shipment Departed Singapore Hub SIN
22/06/2015 02:36 Manifested for Outbound Transportation SIN,
22/06/2015 02:04 Shipment Processed at Singapore Hub SIN,
20/06/2015 01:54 Shipment Departed Origin Country (UK)
19/06/2015 01:54 Customer Data Received

So, we're on 6 days now and I note that it arrived in Sydney today. Will be curious to see how long it takes to get from the Airport to me!

biker jk · Postby **biker jk** » Tue Jun 23, 2015 5:22 pm

queequeg wrote:Update on my most recent Order from c r c via Trakpak.

Initial c r c Order was on the 17/06, so you can see a 2 day delay from c r c dispatching until it actually appeared in their system (on pickup I presume).

Shipment History :

Event Date Event Time Event Detail Event City
23/06/2015 12:00 Shipment Arrived within Destination Country Sydney
23/06/2015 00:45 Shipment Departed Singapore Hub SIN
22/06/2015 02:36 Manifested for Outbound Transportation SIN,
22/06/2015 02:04 Shipment Processed at Singapore Hub SIN,
20/06/2015 01:54 Shipment Departed Origin Country (UK)
19/06/2015 01:54 Customer Data Received

So, we're on 6 days now and I note that it arrived in Sydney today. Will be curious to see how long it takes to get from the Airport to me!

Don't complain. I ordered the same day as you and the first and only tracking entry I have is 22/06/2015 05:12:17 Trak Pak Process Centre.

Talk about slow.

Coldhands · Postby **Coldhands** » Thu Jun 25, 2015 1:00 pm

biker jk wrote:
queequeg wrote:Update on my most recent Order from c r c via Trakpak.

Initial c r c Order was on the 17/06, so you can see a 2 day delay from c r c dispatching until it actually appeared in their system (on pickup I presume).

Shipment History :

Event Date Event Time Event Detail Event City
23/06/2015 12:00 Shipment Arrived within Destination Country Sydney
23/06/2015 00:45 Shipment Departed Singapore Hub SIN
22/06/2015 02:36 Manifested for Outbound Transportation SIN,
22/06/2015 02:04 Shipment Processed at Singapore Hub SIN,
20/06/2015 01:54 Shipment Departed Origin Country (UK)
19/06/2015 01:54 Customer Data Received

So, we're on 6 days now and I note that it arrived in Sydney today. Will be curious to see how long it takes to get from the Airport to me!
Don't complain. I ordered the same day as you and the first and only tracking entry I have is 22/06/2015 05:12:17 Trak Pak Process Centre.

Talk about slow.

I'm in the same boat, came across this thread trying to find info about Trak Pak and what might be taking so long. My order was dispatched on the 11/06 (!!)

Date/Time Activity
23/06/2015 07:11:00 IN TRANSIT - CREMORNE VIC
23/06/2015 07:00:00 RECEIVED BY PARTNER CARRIER - CREMORNE VIC
22/06/2015 10:57:00 IN TRANSIT - SUNSHINE WEST VIC
19/06/2015 09:19:00 TRANSFERRED TO PARTNER CARRIER - MELBOURNE
18/06/2015 12:00:00 INTERNATIONAL HUB - MELBOURNE
18/06/2015 10:24:00 CUSTOMS CLEARED - MELBOURNE
17/06/2015 23:50:00 SHIPMENT DEPARTED SINGAPORE TRANSIT - SIN
17/06/2015 00:56:00 TRANSIT SINGAPORE - SIN,
12/06/2015 15:22:13 TRAK PAK PROCESS CENTRE

So my package has been in Melbourne for a week now, mind you I live 5 kms from the airport and my packaged has moved twice, both times further away from my house :/

queequeg · Postby **queequeg** » Thu Jun 25, 2015 1:26 pm

I might be coming home to a parcel:

Shipment History :

Event Date Event Time Event Detail Event City
25/06/2015 04:31 Out For Delivery SEVEN HILLS NSW
24/06/2015 21:21 Shipment Processed at Terminal CHULLORA NSW
23/06/2015 12:00 Shipment Arrived within Destination Country Sydney
23/06/2015 00:45 Shipment Departed Singapore Hub SIN
22/06/2015 02:36 Manifested for Outbound Transportation SIN,
22/06/2015 02:04 Shipment Processed at Singapore Hub SIN,
20/06/2015 01:54 Shipment Departed Origin Country (UK)
19/06/2015 01:54 Customer Data Received

Coldhands · Postby **Coldhands** » Thu Jun 25, 2015 1:49 pm

Also just found out that a friend of mine who placed an order the same day as me from c r c received it on monday (22/06) which only adds to the frustration!

biker jk · Postby **biker jk** » Thu Jun 25, 2015 1:56 pm

Coldhands wrote:Also just found out that a friend of mine who placed an order the same day as me from c r c received it on monday (22/06) which only adds to the frustration!

I ordered the same day as queequeg and my parcel might be in Singapore.

biker jk · Postby **biker jk** » Thu Jun 25, 2015 7:47 pm

biker jk wrote:
Coldhands wrote:Also just found out that a friend of mine who placed an order the same day as me from c r c received it on monday (22/06) which only adds to the frustration!
I ordered the same day as queequeg and my parcel might be in Singapore.

Nope. Only departed UK today, a week after c r c had dispatched the order! Trak Pak service is terrible. I had a package from Wiggle delivered by Trak Pak once and it was the slowest ever.

jasonc · Postby **jasonc** » Thu Jun 25, 2015 8:03 pm

torpedo7 - ordered 17/06. delivered 25/06. not too bad

queequeg · Postby **queequeg** » Thu Jun 25, 2015 8:59 pm

Mine arrived today, so 8 days all up. package dumped at front door.

find_bruce · Postby **find_bruce** » Thu Jun 25, 2015 9:14 pm

I had come across http://www.bike-components.de/en/" onclick="window.open(this.href);return false; - similar to Bike 24 but slightly cheaper. Website is only partly in English with the rest in German. Fortunately I still remember a bit of German & google translate took care of the rest. Communication was similarly in German.

Importantly though delivery was quick via DHL - ordered 2 June, delivered 15th.

Rex · Postby **Rex** » Thu Jun 25, 2015 11:48 pm

Ordered from Starbike.com recently.
Dispatched 13/06 and arrived today 25/06

Impressed!

BetterIwas · Postby **BetterIwas** » Fri Jun 26, 2015 5:05 pm

Cell Bikes - ordered 9.33 am 26/6 delivered 13.40 26/6

I am in the same city , Sydney, but that is impressive

Top_Bhoy · Postby **Top_Bhoy** » Sun Jun 28, 2015 10:13 pm

I've just received confirmation and an Order Number from Ribblecycles.co.uk that my purchase this evening of a chainset, bottom bracket and stem has been received.

I've now realised that I should have included a 10 speed chain in the order. Has anyone tried to change an order from Ribble once they have received the Order Number? If so, what is the best way to amend the order?

They're closed on Sundays so I can't call them to ask.

Cheers

rheicel · Postby **rheicel** » Sun Jun 28, 2015 10:53 pm

Cancel the order and start again

Top_Bhoy · Postby **Top_Bhoy** » Mon Jun 29, 2015 6:11 pm

rheicel wrote:Cancel the order and start again

If it was that simple I wouldn't have asked.

I can select the order number to view the order and its status but there is no link which can be selected to cancel or modify the order.

They should be open by now, I'll try call them and see how I get on.

jasonc · Postby **jasonc** » Tue Jun 30, 2015 12:37 pm

pushys
free shipping
ordered sunday 28/6
delivered monday 29/6 1:30pm
THAT is impressive

GeoffInBrisbane · Postby **GeoffInBrisbane** » Tue Jun 30, 2015 12:54 pm

jasonc wrote:pushys
free shipping
ordered sunday 28/6
delivered monday 29/6 1:30pm
THAT is impressive

Once I've moved in to my new place, I'm going to be pickup up my Pushys orders on the way home...

jasonc · Postby **jasonc** » Tue Jun 30, 2015 12:59 pm

GeoffInBrisbane wrote:
jasonc wrote:pushys
free shipping
ordered sunday 28/6
delivered monday 29/6 1:30pm
THAT is impressive
Once I've moved in to my new place, I'm going to be pickup up my Pushys orders on the way home...

pfft. mine get's delivered to home by Mrs JasonC

fat and old · Postby **fat and old** » Wed Jul 08, 2015 4:35 pm

Ordered some supercaz bar tape online. Not sure at the time where it was coming from. Hit the doorstep 2 days later. Not bad.

RonK · Postby **RonK** » Wed Jul 08, 2015 8:31 pm

Well, my first online experience dealing with Bikebug may also be my last.
I'll see how things pan out. The order I placed on Saturday arrived soon enough, but the wrong item was supplied. I'm suspicious that an older, superseded component has been intentionally substituted for the component I ordered.

biker jk · Postby **biker jk** » Wed Jul 08, 2015 8:54 pm

A big service failure from Velogear. I waited two weeks from order to delivery (Melbourne to Sydney). Sure it may have been Australia Post at fault. However, after finally receiving my parcel eight days after the expected 1-3 working days estimated delivery time, they sent me the wrong bottle cages.

squeakywheel · Postby **squeakywheel** » Thu Jul 09, 2015 7:26 am

biker jk wrote:A big service failure from Velogear. I waited two weeks from order to delivery (Melbourne to Sydney). Sure it may have been Australia Post at fault. However, after finally receiving my parcel eight days after the expected 1-3 working days estimated delivery time, they sent me the wrong bottle cages.

Yeah velogear have been bumped to the bottom of my list. I had a parcel take about 8-10 days to show up. When I enquired about its whereabout I was told they couldn't help me because I hadn't paid for tracking. So the next time I paid for it only to have the tracking info not show up until a day before the parcel (also late) arrived.

redsonic · Postby **redsonic** » Thu Jul 09, 2015 9:36 am

Velogear came good for me just now. Ordered on Sunday, parcel arrived (in Brisbane) this morning (Thursday). I paid the $2.50 for tracking and had to email them to request the tracking number (they make this clear in their order confirmation email). Tracking went live on Tuesday.

jaseyjase · Postby **jaseyjase** » Thu Jul 09, 2015 6:43 pm

jaseyjase wrote: So 8 days from order to delivery

Giving pushys another go, hopefully a little quicker than 8 days to Perth

9/7 - Ordered at 5.45pm WST, $173 worth of jersey, shorts, hoods, brake pads, shoes

fil_farina · Postby **fil_farina** » Thu Jul 09, 2015 7:53 pm

4-5 days for Pushys to get stuff to SA here, so 8 to WA is around the mark.