Online Purchases - good and bad experiences
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Re: Online Purchases - good and bad experiences
Postby Top_Bhoy » Thu Jul 09, 2015 9:06 pm
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Re: Online Purchases - good and bad experiences
Postby jasonc » Fri Jul 10, 2015 8:46 am
I'm lucky enough that I can get my deliveries sent to Mrs JasonC's work. it definitely simplifies matters for me.
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Re: Online Purchases - good and bad experiences
Postby defy1 » Sun Jul 12, 2015 12:05 pm
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Re: Online Purchases - good and bad experiences
Postby battler2 » Sun Jul 12, 2015 12:12 pm
trakpak or the old royal mail/auspost method?defy1 wrote:two consecutive Wiggle orders lost in transit. Wiggle handled it fine either re-sending or full refund. Just annoying having to wait and wait..
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Re: Online Purchases - good and bad experiences
Postby defy1 » Sun Jul 12, 2015 4:23 pm
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Re: Online Purchases - good and bad experiences
Postby fat and old » Mon Jul 13, 2015 8:34 am
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Re: Online Purchases - good and bad experiences
Postby jaseyjase » Tue Jul 14, 2015 11:16 am
14/7 - Arrived!jaseyjase wrote:Giving pushys another go, hopefully a little quicker than 8 days to Perthjaseyjase wrote: So 8 days from order to delivery
9/7 - Ordered at 5.45pm WST, $173 worth of jersey, shorts, hoods, brake pads, shoes
So 5 days from order, happy with that
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Re: Online Purchases - good and bad experiences
Postby ecg » Tue Jul 14, 2015 12:25 pm
Order about $80 worth of gear Monday afternoon about 3pm.
Order was dispatched later that afternoon
Order delivered in Brisbane 10am Tuesday morning.
Very impressive and with free shipping too!
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Re: Online Purchases - good and bad experiences
Postby defy1 » Tue Jul 14, 2015 2:20 pm
Ordered Friday Evening about $100 worth of stuff.
Received Tuesday morning from Sydney to Melbourne
Good Stuff
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Re: Online Purchases - good and bad experiences
Postby Downhill2Fast » Wed Jul 15, 2015 12:09 am
When they arrived, customs sent the N10 forms, I filled them out exactly - correct price and postage (free), and then when I got the 'Postal Duty Assessment' to release them, they've randomly added $200 to the total value for 'Transport and Insurance'. It 'only' cost me an extra $20 for GST on the $200 but a bit raw to be making up fantasy costs to charge non-existent tax on.
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Re: Online Purchases - good and bad experiences
Postby singlespeedscott » Wed Jul 15, 2015 4:32 am
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Re: Online Purchases - good and bad experiences
Postby jaseyjase » Thu Jul 16, 2015 3:39 pm
A little miffed at Pushys (not on the delivery time as 5 days im quite happy with considering its over a weekend as well)jaseyjase wrote:So 5 days from order, happy with that
But on the last order I emailed regarding sizing for some shoes as the site didnt have a full size chart. I asked that if i needed the shoes (Teva Links Mid) in an equivalent US9 would the EU42.5 be correct? or could they send me a size chart or let me know what EU size would be equivalent? They did confirm Teva was a little bigger than normal, but i should have no problem and that i could just return and exchange
Sure enough when i got the box it was a US9.5, so half a size too big
Rang and spoke to them about getting my shipping return reimbursed as i felt it was their fault as i asked to confirm, i would have been happy with a credit to be honest! $10-$15 isnt a lot in the grand scheme of things, but the gesture would have gone a long away.
Anyway ive put another order through with them as their sales are pretty good
16/7 Ordered $150 on shoes, sealant and tyres
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Re: Online Purchases - good and bad experiences
Postby jaseyjase » Mon Jul 20, 2015 11:22 am
20/7 - delivered. 5 days again from order, happy with that.jaseyjase wrote:16/7 Ordered $150 on shoes, sealant and tyres
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Re: Online Purchases - good and bad experiences
Postby jtrappett » Mon Jul 20, 2015 12:29 pm
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Re: Online Purchases - good and bad experiences
Postby mogwaiboi » Mon Jul 20, 2015 6:23 pm
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Re: Online Purchases - good and bad experiences
Postby jaseyjase » Mon Jul 20, 2015 9:21 pm
20/7 - ordered
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Online Purchases - good and bad experiences
Postby RonK » Mon Jul 20, 2015 10:10 pm
Well, the correct item still hasn't arrived. I had to contact Bikebug myself to find out why, and they now say they don't have it in stock, which deepens my suspicion that they tried to unload old stock on me.RonK wrote:Well, my first online experience dealing with Bikebug may also be my last.
I'll see how things pan out. The order I placed on Saturday arrived soon enough, but the wrong item was supplied. I'm suspicious that an older, superseded component has been intentionally substituted for the component I ordered.
There will be no further orders from Bikebug.
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Re: Online Purchases - good and bad experiences
Postby mogwaiboi » Tue Jul 21, 2015 6:59 pm
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Re: Online Purchases - good and bad experiences
Postby ball bearing » Sat Jul 25, 2015 1:13 pm
It's now been several weeks and the first shipment has not arrived and the second item is still not in stock.
Sorry, probikekit, you have lost this customer.
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Re: Online Purchases - good and bad experiences
Postby ecg » Sat Jul 25, 2015 6:30 pm
I've had to wait over 3 weeks for orders from probikekit. Everything has been eventually delivered though.ball bearing wrote:I bought my wife two pair of Castelli tights from probikekit and I promptly received a notice that the order had shipped. A couple of day later they sent me another notice saying that they have no stock. When I inquired I was told that one item had shipped and that the other identical item had not. I then asked them to send a different colour (which they have in stock) and I was told that they cannot alter any orders.
It's now been several weeks and the first shipment has not arrived and the second item is still not in stock.
Sorry, probikekit, you have lost this customer.
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Re: Online Purchases - good and bad experiences
Postby battler2 » Sat Jul 25, 2015 7:43 pm
do a credit card chargeback, you'll get your money back and a free set of bibs. don't tolerate that rubbish.ball bearing wrote:I bought my wife two pair of Castelli tights from probikekit and I promptly received a notice that the order had shipped. A couple of day later they sent me another notice saying that they have no stock. When I inquired I was told that one item had shipped and that the other identical item had not. I then asked them to send a different colour (which they have in stock) and I was told that they cannot alter any orders.
It's now been several weeks and the first shipment has not arrived and the second item is still not in stock.
Sorry, probikekit, you have lost this customer.
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Re: Online Purchases - good and bad experiences
Postby jaseyjase » Tue Jul 28, 2015 10:07 am
23/7 - Departed UKjaseyjase wrote:c r c order, $300 worth of bits
20/7 - ordered
27/7 - Processed/Departed Singapore
taking a little longer than expected
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Re: Online Purchases - good and bad experiences
Postby cameronp » Tue Jul 28, 2015 10:49 am
17/7 - Ordered and dispatched with Trakpak
22/7 - Departed UK
... and the tracking page hasn't been updated since.
The Starbike order is in the fine hands of the German postal system, so should arrive any month now... between c r c and Starbike it's a race between the tortoise and the snail. I want my dynohub bits!!
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Re: Online Purchases - good and bad experiences
Postby ball bearing » Tue Jul 28, 2015 11:09 am
Probikekit customer service tells me to cancel the order, but my account page says that I can't cancel because they have, supposedly, sent one of the two items!battler2 wrote:do a credit card chargeback, you'll get your money back and a free set of bibs. don't tolerate that rubbish.ball bearing wrote:I bought my wife two pair of Castelli tights from probikekit and I promptly received a notice that the order had shipped. A couple of day later they sent me another notice saying that they have no stock. When I inquired I was told that one item had shipped and that the other identical item had not. I then asked them to send a different colour (which they have in stock) and I was told that they cannot alter any orders.
It's now been several weeks and the first shipment has not arrived and the second item is still not in stock.
Sorry, probikekit, you have lost this customer.
I have initiated a dispute via PayPal.
Pobikekit will never see my money again - no matter what fantastic special prices they offer. Chances are they will try and sell what they don't have in stock.
I placed this order three weeks ago!
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Re: Online Purchases - good and bad experiences
Postby ball bearing » Tue Jul 28, 2015 12:02 pm
http://www.resellerratings.com/store/ProBikeKit" onclick="window.open(this.href);return false;
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