Online Purchases - good and bad experiences

jasonc
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Re: Online Purchases - good and bad experiences

Postby jasonc » Tue Jul 28, 2015 12:20 pm

pushys - needed a replacement battery for my di2 urgently
ordered sunday, paid for express shipping. arrived monday 11am.

jasonc
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Re: Online Purchases - good and bad experiences

Postby jasonc » Wed Jul 29, 2015 12:55 pm

ribble cycles - free delivery. ordered july 9, arrived July 28.

battler2
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Re: Online Purchases - good and bad experiences

Postby battler2 » Wed Jul 29, 2015 2:01 pm

jasonc wrote:ribble cycles - free delivery. ordered july 9, arrived July 28.
via RM? no tracking? guess i'll be waiting another week then. i take it you're report a bad experience ;)

jasonc
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Re: Online Purchases - good and bad experiences

Postby jasonc » Wed Jul 29, 2015 2:17 pm

battler2 wrote:
jasonc wrote:ribble cycles - free delivery. ordered july 9, arrived July 28.
via RM? no tracking? guess i'll be waiting another week then. i take it you're report a bad experience ;)
I'm just reporting the experience. The part I ordered was ~$40 cheaper than everywhere else. I wasn't in a rush. it arrived, well packaged (OEM packaging)

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biker jk
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Re: Online Purchases - good and bad experiences

Postby biker jk » Wed Jul 29, 2015 2:59 pm

battler2 wrote:
jasonc wrote:ribble cycles - free delivery. ordered july 9, arrived July 28.
via RM? no tracking? guess i'll be waiting another week then. i take it you're report a bad experience ;)
Ribble is usually at least two weeks delivery time. I never order from them if I need anything in a hurry. They often can't be beaten on pricing, especially for groupsets. I picked up some Schwalbe One tyres from them for less than $40 each a few months ago.

defy1
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Re: Online Purchases - good and bad experiences

Postby defy1 » Wed Jul 29, 2015 4:44 pm

Pushys ordered Gels and Bars
Ordered Sunday
Received Tuesday
Brisbane to Melbourne

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singlespeedscott
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Re: Online Purchases - good and bad experiences

Postby singlespeedscott » Wed Jul 29, 2015 7:38 pm

Just ordered a pair of Castelli Evoluzione Bib Shorts and dhb Buzz Baggy Shorts from Wiggle. Went the standard shipping. Let's see how long it takes :?
Image

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jaseyjase
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Re: Online Purchases - good and bad experiences

Postby jaseyjase » Thu Jul 30, 2015 11:45 am

jaseyjase wrote:
jaseyjase wrote:c r c order, $300 worth of bits

20/7 - ordered
23/7 - Departed UK
27/7 - Processed/Departed Singapore

taking a little longer than expected :|
30/7 - Arrived destination country

cyclebee
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Re: Online Purchases - good and bad experiences

Postby cyclebee » Thu Jul 30, 2015 10:28 pm

My Zonda wheelset from Wiggle was ordered on Sunday 26/7.
It arrived today, Thursday 30/7.

WOW! 4 days from UK to Australia!

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biker jk
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Re: Online Purchases - good and bad experiences

Postby biker jk » Fri Jul 31, 2015 9:20 am

cyclebee wrote:My Zonda wheelset from Wiggle was ordered on Sunday 26/7.
It arrived today, Thursday 30/7.

WOW! 4 days from UK to Australia!
Was it posted using regular post or DHL?

fil_farina
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Re: Online Purchases - good and bad experiences

Postby fil_farina » Fri Jul 31, 2015 11:09 am

My last order from Wiggle landed inside 3 days; via DHL.

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A_P
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Location: Gold Coast

Re: Online Purchases - good and bad experiences

Postby A_P » Fri Jul 31, 2015 11:50 am

Cycling Express - Wheelset ordered early hours monday morning
paypal transaction , taiwan to gold coast , arrived thursday.
Packaged well, good transaction. :)

battler2
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Re: Online Purchases - good and bad experiences

Postby battler2 » Fri Jul 31, 2015 9:09 pm

biker jk wrote:
cyclebee wrote:My Zonda wheelset from Wiggle was ordered on Sunday 26/7.
It arrived today, Thursday 30/7.

WOW! 4 days from UK to Australia!
Was it posted using regular post or DHL?
would've been DHL. mine was tuesday-friday. left UK on wednesday though.

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Drizt
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Re: Online Purchases - good and bad experiences

Postby Drizt » Sat Aug 01, 2015 12:26 am

5 total Wiggle and chain reaction orders from 21-24, none arrived yet. Service is deteriorating.

cyclebee
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Re: Online Purchases - good and bad experiences

Postby cyclebee » Sat Aug 01, 2015 5:23 am

biker jk wrote:
cyclebee wrote:My Zonda wheelset from Wiggle was ordered on Sunday 26/7.
It arrived today, Thursday 30/7.

WOW! 4 days from UK to Australia!
Was it posted using regular post or DHL?
DHL :D

cyclebee
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Re: Online Purchases - good and bad experiences

Postby cyclebee » Sat Aug 01, 2015 6:03 am

cyclebee wrote:
biker jk wrote:
cyclebee wrote:My Zonda wheelset from Wiggle was ordered on Sunday 26/7.
It arrived today, Thursday 30/7.

WOW! 4 days from UK to Australia!
Was it posted using regular post or DHL?
DHL :D
I went back to Wiggle to browse some more things, and thought I would check on my Zonda wheelset. Saw that they have dropped in price by GBP4.10 since my order less than 1 week ago, so I contacted Wiggle via the online chat, and I was provided with a refund of the diff through Paypal. Really impressed with the fantastic customer service!

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squeakywheel
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Re: Online Purchases - good and bad experiences

Postby squeakywheel » Sat Aug 01, 2015 6:55 am

I was looking at some bar tape on Wiggle, usually over $40 reduced to around $26 on the price drop sale. I went back the next day to pull the trigger and found they'd gone up in price to $32. Other things on my list seemed to stay the same price. What the?

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jaseyjase
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Re: Online Purchases - good and bad experiences

Postby jaseyjase » Mon Aug 03, 2015 2:21 pm

jaseyjase wrote:
jaseyjase wrote:
jaseyjase wrote:c r c order, $300 worth of bits

20/7 - ordered
23/7 - Departed UK
27/7 - Processed/Departed Singapore

taking a little longer than expected :|
30/7 - Arrived destination country
3/8 - Arrived.

bang on two weeks :|

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Chef
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Re: Online Purchases - good and bad experiences

Postby Chef » Mon Aug 03, 2015 3:18 pm

jaseyjase wrote:
bang on two weeks :|
My experience with c r c recently has been the same as this - much slower than Ribble/Wiggle who both deliver consistently within 7days of ordering...
Image

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JdM
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Re: Online Purchases - good and bad experiences

Postby JdM » Mon Aug 03, 2015 5:34 pm

Purchased a set of wheels Thursday night from Wiggle, arrived this afternoon! So awesome!
2014 Giant TCR Advanced 1

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cameronp
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Location: Melbourne

Re: Online Purchases - good and bad experiences

Postby cameronp » Mon Aug 03, 2015 6:13 pm

My c r c and Starbike orders finally arrived. Timeline with c r c:

17/7 - Ordered and dispatched with Trakpak
22/7 - Departed UK
31/7 - Arrived at home

vs Starbike:

17/7 - Placed order, was informed that items were on back order with supplier
22/7 - Order was dispatched
30/7 - Arrived in Australia and handed over to Australia Post
3/8 - Postie turned up at my door

Conclusion: not going to use c r c again unless their prices are ludicrously good.

Top_Bhoy
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Re: Online Purchases - good and bad experiences

Postby Top_Bhoy » Mon Aug 03, 2015 6:38 pm

cameronp wrote:My c r c and Starbike orders finally arrived. Timeline with c r c:

17/7 - Ordered and dispatched with Trakpak
22/7 - Departed UK
31/7 - Arrived at home

vs Starbike:

17/7 - Placed order, was informed that items were on back order with supplier
22/7 - Order was dispatched
30/7 - Arrived in Australia and handed over to Australia Post
3/8 - Postie turned up at my door

Conclusion: not going to use c r c again unless their prices are ludicrously good.
With free or standard shipping; these are examples of bad experiences? Nor is it really clear on why you wouldn't use c r c again.

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cameronp
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Re: Online Purchases - good and bad experiences

Postby cameronp » Mon Aug 03, 2015 9:09 pm

Top_Bhoy wrote:With free or standard shipping; these are examples of bad experiences? Nor is it really clear on why you wouldn't use c r c again.
It was free shipping with c r c, and standard international shipping from Starbike via the German postal service. Part of the difference in my attitude is from the claimed shipping time on their website vs reality: Starbike claimed 2-3 weeks shipping and came in slightly 2 weeks (from when the parts were actually dispatched). c r c estimated 1 week shipping and ended up taking two.

Starbike stocks some parts (dynamo hubs and lights) that are either difficult to get elsewhere or cost twice as much, so the long wait doesn't bother me so much. c r c and Wiggle seem to offer a similar selection at similar prices, with Wiggle shipping taking under a week on the occasions I've ordered from them.

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biker jk
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Re: Online Purchases - good and bad experiences

Postby biker jk » Mon Aug 03, 2015 9:26 pm

cameronp wrote:
Top_Bhoy wrote:With free or standard shipping; these are examples of bad experiences? Nor is it really clear on why you wouldn't use c r c again.
It was free shipping with c r c, and standard international shipping from Starbike via the German postal service. Part of the difference in my attitude is from the claimed shipping time on their website vs reality: Starbike claimed 2-3 weeks shipping and came in slightly 2 weeks (from when the parts were actually dispatched). c r c estimated 1 week shipping and ended up taking two.

Starbike stocks some parts (dynamo hubs and lights) that are either difficult to get elsewhere or cost twice as much, so the long wait doesn't bother me so much. c r c and Wiggle seem to offer a similar selection at similar prices, with Wiggle shipping taking under a week on the occasions I've ordered from them.
c r c estimates 7-10 working days for delivery. Yours was 10 working days. So as promised.

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jaseyjase
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Re: Online Purchases - good and bad experiences

Postby jaseyjase » Tue Aug 11, 2015 11:31 am

c r c - $560 worth of mtb goodies

9/8 - ordered
11/8 - dispatched

hoping it will arrive in a week instead of two..pretty pleeeeaaaasse

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