Online Purchases - good and bad experiences
- jaseyjase
- Posts: 2993
- Joined: Tue Apr 21, 2009 2:00 pm
- Location: Perth
Re: Online Purchases - good and bad experiences
Postby jaseyjase » Tue Aug 08, 2017 2:29 pm
7/8 - ordered 9pm WST
8/8 - dispatched 3am WST
- Bunged Knee
- Posts: 1704
- Joined: Fri Mar 27, 2015 12:29 pm
- Location: Not drowning in Parramatta river yet
Re: Online Purchases - good and bad experiences
Postby Bunged Knee » Wed Aug 09, 2017 12:13 pm
First time ordered from Bike Inn on 20/7/17 of 2x bike shorts, delivered to door on 8/8/17 with tracking.biker jk wrote:I've made two purchases from Bikeinn, one small and one large. Both transactions were fine. The second was sent DHL and arrived in a week. The first took longer. Comparable to c r c, Wiggle, etc. just lower prices.firemac71 wrote:Has anyone used bikeinn? If so what are they like? How would they compare to c r c etc
Tracking stated, ordered 20/7, packed- 21/7, at sorting centre- 24/7, shipped- 26/7, arrived at destination- 7/8 and delivered on 8/8.
About 3 weeks to door.
-
- Posts: 955
- Joined: Mon Nov 11, 2013 11:05 pm
- Location: Sydney
Re: Online Purchases - good and bad experiences
Postby tez001 » Thu Aug 10, 2017 6:04 pm
Item delivered to Sydney in 24 hours.
- jaseyjase
- Posts: 2993
- Joined: Tue Apr 21, 2009 2:00 pm
- Location: Perth
Re: Online Purchases - good and bad experiences
Postby jaseyjase » Fri Aug 11, 2017 10:58 am
11/8 - tracking says item has landed in perth, i doubt it will get delivered today though, which probably means a monday deliveryjaseyjase wrote:c r c - pair of tyres, some tubes, stem and brake adapter with 10% code.
7/8 - ordered 9pm WST
8/8 - dispatched 3am WST
*edit*
11/8 - tracking updated and apparently out for delivery.
**edit**
11/8 - delivered
Thats a 4 day turn around from order to delivery, gotta be happy with that!
- MichaelB
- Posts: 14775
- Joined: Tue Feb 20, 2007 9:29 am
- Location: Adelaide, South Australia
Re: Online Purchases - good and bad experiences
Postby MichaelB » Mon Aug 14, 2017 1:58 pm
Order was submitted at 12:41pm Adel time on Fri 11th Aug. Mentioned during order placement that as the item was bulky, it may take longer to arrive. No probs, wasn't in any hurry.
Rec'd email at 6:03pm same day to say it was picked & packed.
Then rec'd a text on Sat morning during a ride (12th Aug) with the DHL dispatch details.
Now, 1:20pm Adel time on Mon, 14th Aug, rec'd another DHL generated text message that it will be delivered today
Damn, that's the quickest I've ever had, especially when DHL were involved.
-
- Posts: 951
- Joined: Sun Apr 15, 2012 1:43 pm
- Location: Watching the ships on the Southern Ocean
Re: Online Purchases - good and bad experiences
Postby ball bearing » Mon Aug 14, 2017 3:23 pm
- Ross
- Posts: 5742
- Joined: Sat Nov 07, 2009 8:53 pm
Re: Online Purchases - good and bad experiences
Postby Ross » Tue Aug 22, 2017 8:25 pm
14/8/17 Received email saying it has been dispatched
16/8/17 Departed facility (HEATHROW APT/LONDON GB)
16/8/17 Shipping information received by Australia Post
22/8/17 No further movements
Not having a go at Wiggle at all, rather Australia Post or maybe Australia Customs. Other recent orders from Wiggle were delivered in 6-7 days from day of order.
- Ross
- Posts: 5742
- Joined: Sat Nov 07, 2009 8:53 pm
Re: Online Purchases - good and bad experiences
Postby Ross » Wed Aug 23, 2017 6:45 pm
- AUbicycles
- Site Admin
- Posts: 15583
- Joined: Tue Aug 23, 2005 2:14 am
- Location: Sydney & Frankfurt
- Contact:
Re: Online Purchases - good and bad experiences
Postby AUbicycles » Thu Aug 24, 2017 4:29 pm
I will report on Wiggle order, A typo of one number (street number) was spotted after submitting... no option to immediately correct and with the customer service delay, by the time it was actioned, it was packed.... will it arrive. (Staff were polite.)
- cameronp
- Posts: 114
- Joined: Tue Jul 21, 2015 1:12 pm
- Location: Melbourne
Re: Online Purchases - good and bad experiences
Postby cameronp » Thu Sep 07, 2017 3:06 pm
24/8 - Order placed
29/8 - Despatched via "Global-E Couriers"
31/8 - Arrives at Heathrow, handed off to DHL (given new tracking number)
4/9 - Delivered
- jaseyjase
- Posts: 2993
- Joined: Tue Apr 21, 2009 2:00 pm
- Location: Perth
Re: Online Purchases - good and bad experiences
Postby jaseyjase » Fri Sep 08, 2017 6:07 pm
5/9 - ordered (1pm)
5/9 - dispatched (5pm)
8/9 - arrived! (4pm)
two thumbs up Rapha
-
- Posts: 1703
- Joined: Wed Feb 17, 2016 3:08 pm
- Location: Brisbane
Re: Online Purchases - good and bad experiences
Postby RobertL » Fri Sep 15, 2017 9:12 am
-
- Posts: 267
- Joined: Wed Mar 21, 2007 8:42 pm
- Location: Bikini Atoll
Re: Online Purchases - good and bad experiences
Postby ningnangnong » Sat Sep 23, 2017 2:59 pm
I was just having a gander at the website and there's little to no options if you want a Cell brand road bike or MTB.
-
- Posts: 195
- Joined: Tue Dec 17, 2013 7:17 pm
Re: Online Purchases - good and bad experiences
Postby Newcastle Dave » Fri Sep 29, 2017 10:38 am
20/9/2017 - Order placed All Items listed as in stock
25/9/2017 - the order was still listed as pending fulfillment so, contact them. Get told "We was (sic) waiting for Shimano PD-R550 Spd-Sl Pedals GRAY from supplier"
25/9/2017 - Get notified package picked up by Couriers Please (4:30 pm)
26/9/2017 - Package listed as "on board for delivery" by Couriers Please
27/9/2017 - Pack Package listed as "on board for delivery" by Couriers Please.
28/9/2017 - Package listed as "on board for delivery" by Couriers Please. I contact them via online form, get automated email saying would be contacted within 4 hours. I wasn't, so I called them in the afternoon (waited 15 minutes in a queue that said was 2 minutes long). Got told "oh they are listed as on board for deliver" - I said yes, that's what it has said for 3 days. Was promised they would get delivered later that day
29/9/2017 - Delivery - Finally
I live in Lake Macquarie, the depot is in Cardiff (10 minutes away).
What disappoints me is that I used to be able to order stuff from Cell in the morning, had it the next day. The last three deliveries have all followed the above pattern/timeline. Over the years I have been a great supporter of Cell, I have bought 3 bikes (including a top end Omeo 2), and many parts and accessories.
This will be my last order off them. I can actually get stuff from England faster.
- Aushiker
- Posts: 22395
- Joined: Tue Jun 05, 2007 1:55 pm
- Location: Walyalup land
- Contact:
Re: Online Purchases - good and bad experiences
Postby Aushiker » Fri Sep 29, 2017 11:16 am
Couriers Please ... says it all ... I will if it is an option avoid businesses using Couriers Please if that is there only shipping method.Newcastle Dave wrote:So I ordered a few things from Cell, (pedals, tires) ....
25/9/2017 - Get notified package picked up by Couriers Please (4:30 pm)
Aushiker.com
-
- Posts: 62
- Joined: Fri Dec 30, 2011 4:33 pm
- Location: Sydney
Re: Online Purchases - good and bad experiences
Postby idler » Fri Sep 29, 2017 12:01 pm
-
- Posts: 1156
- Joined: Wed Sep 24, 2014 12:32 pm
- Location: Sydney
Re: Online Purchases - good and bad experiences
Postby caneye » Fri Sep 29, 2017 12:17 pm
c r c is definitely faster.
On another note .. bought a new helmet off Torpedo7. Order placed on Tuesday and delivered this morning. Just in time for the long weekend. Thumbs up from me.
-
- Posts: 1133
- Joined: Sun Jan 11, 2015 7:07 pm
- Location: Mornington Peninsula
Re: Online Purchases - good and bad experiences
Postby Arbuckle23 » Fri Sep 29, 2017 4:27 pm
Did a Wiggle order two weeks ago. Got delivered in 6 days to Melbourne. Never had a problem with Wiggle order (yet )idler wrote:Just did a Wiggle order. New (to me) checkout process said "dispatched within 7 working days" rather then the old "delivered within 7 working days". Anyone found that Wiggle processing is now taking longer?
-
- Posts: 62
- Joined: Fri Dec 30, 2011 4:33 pm
- Location: Sydney
Re: Online Purchases - good and bad experiences
Postby idler » Fri Sep 29, 2017 9:37 pm
-
- Posts: 41
- Joined: Thu Mar 01, 2012 2:30 pm
- Location: Camberwell - South Melb -
Re: Online Purchases - good and bad experiences
Postby MickMelb » Mon Oct 02, 2017 10:40 am
Should be re-named to "Couriers, No Thanks!".Aushiker wrote:
Couriers Please ... says it all ... I will if it is an option avoid businesses using Couriers Please if that is there only shipping method.
Message is don't rely on Couriers Please if you need something promptly.
Ordered from Pushy's Thursday 1.55pm 21 Oct.
Item Arrived in Melb Depot Tuesday 26 Sept.
10 days after ordering, Monday 2 Oct. = no sign of item.
How can a Courier service be so slow?
22 Sep 2017 12:54 pm 0090 (BNE) 1 item has been picked up
22 Sep 2017 1:33 pm 9999 (BNE) 1 item is in transit (Brisbane - Melbourne)
22 Sep 2017 1:50 pm 9999 (BNE) 1 item is in transit (Brisbane - Melbourne)
26 Sep 2017 6:17 am 9803 (MEL) Your item(s) have arrived in depot
26 Sep 2017 6:58 am 9803 (MEL) Your item(s) have arrived in depot
2 Oct 10.00 am = item is where?
- Mububban
- Posts: 3043
- Joined: Wed Feb 20, 2008 12:19 pm
Re: Online Purchases - good and bad experiences
Postby Mububban » Tue Oct 03, 2017 12:59 pm
The heart symbol is made of cassette cogs, nice touch
This is an XL, good for length, just need to tailor it to fit my truly skeletal shape. That's what you get when you're 6 foot 2 and 68kgs.
- redsonic
- Posts: 1772
- Joined: Wed Sep 26, 2012 8:08 pm
- Location: Brisbane
Re: Online Purchases - good and bad experiences
Postby redsonic » Sun Oct 08, 2017 2:16 pm
Great range of products you can't really find elsewhere. They don't have the super fast despatch of Wiggle or c r c (usually takes a couple of days to get the dispatched notice). Shipping is quite reasonably priced for small packages, but can get up there for things like wire bead tyres. Regular post, so takes 10 days or so to get to Aus.
They haven't let me down yet, so can't comment on their returns/ warranty service.
Very glad to have them for those less common bike bits I need.
- Ross
- Posts: 5742
- Joined: Sat Nov 07, 2009 8:53 pm
Re: Online Purchases - good and bad experiences
Postby Ross » Tue Oct 17, 2017 8:43 pm
After wasting my time at several LBS who wanted to sell me wheels that were $1500 over my budget and under specced (couldn't attract attention of any sales staff at to even ask about wheels at another LBS and 3rd LBS didn't know anything about wheels and suggested I come back another day when other [allegedly] more knowlegeable sales staff member would be there) I sent an email to WB outlining my speccs, budget and proposed application. A reply came back the next day outlining a few different options. A couple more emails were exchanged with me confirming colours of spokes and nipples and asking them to split the shipments so as not to attract the attention of Aus Customs (because wheelset value was over $1000) which they were happy to do.
First wheel was shipped on 11/10 (Fed-Ex tracking number emailed to me by WB) and delivered to my front door on 16/10. Wheel is exactly to the spec that we discussed. Ordered 2nd wheel this morning, I expect it will show up early next week.
- Ross
- Posts: 5742
- Joined: Sat Nov 07, 2009 8:53 pm
Re: Online Purchases - good and bad experiences
Postby Ross » Fri Oct 20, 2017 11:39 am
Kudos to Wheelbuilder and FedEx.
I can't even get parts from other areas within Australia that quickly
-
- Posts: 763
- Joined: Wed Oct 28, 2009 11:31 pm
Re: Online Purchases - good and bad experiences
Postby hamishm » Fri Oct 20, 2017 3:56 pm
How was the postage cost? Every time I've been tempted to use them or Prowheelbuilder the postage quotes have been astronomical.Ross wrote:My other wheel from Wheelbuilder has just been delivered - 3 days ahead of schedule!
Return to “Buying a bike / parts”
- General Australian Cycling Topics
- Info / announcements
- Buying a bike / parts
- General Cycling Discussion
- The Bike Shed
- Cycling Health
- Cycling Safety and Advocacy
- Women's Cycling
- Bike & Gear Reviews
- Cycling Trade
- Stolen Bikes
- Bicycle FAQs
- Serious Biking
- Audax / Randonneuring
- Retro biking
- Commuting
- MTB
- Recumbents
- Fixed Gear/ Single Speed
- Track
- Electric Bicycles
- Cyclocross and Gravel Grinding
- Dragsters / Lowriders / Cruisers
- Children's Bikes
- Cargo Bikes and Utility Cycling
- Road Racing
- Road Biking
- Training
- Time Trial
- Triathlon
- International and National Tours and Events
- Cycle Touring
- Touring Australia
- Touring Overseas
- Touring Bikes and Equipment
- Australia
- Western Australia
- New South Wales
- Queensland
- South Australia
- Victoria
- ACT
- Tasmania
- Northern Territory
- Country & Regional
- The Market Place
- Member to Member Bike and Gear Sales
- Want to Buy, Group Buy, Swap
- My Bikes or Gear Elsewhere
- Cycling Brands
- Cannondale
- Garmin
- Giant
- Shimano
- Trek
Who is online
Users browsing this forum: No registered users
- All times are UTC+11:00
- Top
- Delete cookies
About the Australian Cycling Forums
The Australian Cycling Forums is a welcoming community where you can ask questions and talk about the type of bikes and cycling topics you like.
Bicycles Network Australia
Forum Information
Connect with BNA
This website uses affiliate links to retail platforms including ebay, amazon, proviz and ribble.