Ross wrote:Wiggle (and the other large UK online bike shops) would have hundreds or possibly even thousands of orders going out all around the world, all day, every day. Not to mention the thousands of emails they must receive every day, so I'm sure they are doing the best they can to anwer them as fast as they can.
You have to remember that once the parcel leaves Wiggle they have no control over it. So if it gets caught in customs or the courier is slow at delivering it it is not their fault. A lot of the time slow deliveries are the fault of the Australian postal system. I've ordered parts before and it's taken only a couple of days to get to Australia and then more than a week to actually get delivered to me.
If you want something urgently then buy it at your LBS and pay the the premium price for this convenience. If you want the cheap price then be a bit patient and accept it may take a couple of weeks or so to be delivered.
Well thanks for teaching us how to suck eggs. Oddly enough,I get all that...if you read my posts in this thread you'd have noted I acknowledge customs delays certainly could have been an issue. My main complaints centre on 1,that it should not take 5 full days for an email reply when they state 48hours (yes,they do have a lot blah blah blah - like I said,I get that. I'm not 100% stupid just yet);and 2,that,under previous courier/s,I received a very similar package withing 10 days flat of payment. This time it's going to be 28 days. Surely that's a deterioration in customer service? Paid for the same postage options both times.
Also,Aus Post can't do a thing until it's in this country and in their system - which they were only too happy to let me know when that was indeed the case.
I also acknowledged that it's completely possible these extra long delivery times several of us seem to be experiencing may simply be teething problems changing couriers. If in a few months delivery times are back to normal then I'm sure we'll all be happy.