Online Purchases - good and bad experiences
- Il_Mascalzone
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Re: Online Purchases - good and bad experiences
Postby Il_Mascalzone » Wed Jan 27, 2016 4:41 pm
Perhaps I over reacted but I've never been told by any other online retailers to chase the delivery myself, I said I wouldn't do that and I'd like a refund. Their response was that they would arrange for the product to be sent back to BikeBug Sydney and upon arrival they'd refund me.
It's been 2 weeks and I'm still waiting...
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Re: Online Purchases - good and bad experiences
Postby WhingingPom » Thu Jan 28, 2016 7:17 am
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Re: Online Purchases - good and bad experiences
Postby Ballmead » Tue Feb 02, 2016 2:11 pm
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Re: Online Purchases - good and bad experiences
Postby DaveQB » Tue Feb 02, 2016 2:17 pm
I've had similar. They can be very quick.Ballmead wrote:I ordered a set of 105 brake callipers from Bikebug.com on Sunday night and they arrived Monday afternoon. Absolutely brilliant customer service as always.
I had a sock that came with a hole in the stitching. Reported it with photos and got a new pair sent.
Sucessful Trades --> files.dward.us/Cycling/BNA-Trades.txt
- biker jk
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Re: Online Purchases - good and bad experiences
Postby biker jk » Wed Feb 03, 2016 1:15 pm
http://www.this link is broken.au/h/option/inter ... UD&dest=27
In the case of the US site, it's listed on the home page. This used to be the case on the Australian site as well. Sneaky.
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Re: Online Purchases - good and bad experiences
Postby KetoPirate » Thu Feb 04, 2016 11:51 pm
Paid for tracking, didnt work until 2 hours before it was delivered. Took 10 days to receive and it is the wrong item. Not only is it wrong, but my receipt from the online purchase shows the serial number for the item that arrived so it looks as though they sent the right item but the wrong product is linked with the item i ordered.
I ordered a surly track cog, received the surly cassette cog.
If you order the track cog from their website, you get a receipt via email with the cassette cog serial number so you cant argue that you received the wrong item.
Total scam.
Still waiting for them to get back to me.
- singlespeedscott
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Re: Online Purchases - good and bad experiences
Postby singlespeedscott » Fri Feb 05, 2016 4:47 am
After a few emails, Ribble finally delivered my chain on Monday 02/02/16singlespeedscott wrote:My latest experience with Ribble hasn't been the greatest.
2 weeks prior to my birthday my wife asked me to buy myself a birthday present. I was after some narrower handlebars for the roadie so I ordered a set from Ribble. To get the free shipping option I also ordered a 9 speed Campagnolo Record chain.
The package took 16 days to arrive, the slowest shipping time of late and as such missed my birthday by 2 days. The worst of it was the chain wasn't in the box, although it had been ticked off on the check sheet.
Fired of an email. I am yet to hear anything back
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Re: Online Purchases - good and bad experiences
Postby indeck » Fri Feb 05, 2016 6:08 pm
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Re: Online Purchases - good and bad experiences
Postby fil_farina » Sun Feb 07, 2016 6:58 pm
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Re: Online Purchases - good and bad experiences
Postby mikesbytes » Sun Feb 07, 2016 11:07 pm
Anyone know what I'm doing wrong?
- biker jk
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Re: Online Purchases - good and bad experiences
Postby biker jk » Mon Feb 08, 2016 7:39 am
There's no $15 charge if the return is for a faulty item or if Wiggle sent the wrong item. But if you change your mind or a clothing item doesn't fit then Wiggle charge a $15 return fee.fil_farina wrote:Last time I had to return something to Wiggle, they refunded the lot and there was no charge at all. This was in Nov 2015
- foo on patrol
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Re: Online Purchases - good and bad experiences
Postby foo on patrol » Mon Feb 08, 2016 9:36 am
Foo
Goal 6000km
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Re: Online Purchases - good and bad experiences
Postby VinceGU05 » Wed Feb 10, 2016 11:02 pm
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Re: Online Purchases - good and bad experiences
Postby biker jk » Fri Feb 12, 2016 9:25 am
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Re: Online Purchases - good and bad experiences
Postby fat and old » Thu Feb 25, 2016 3:11 pm
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Re: Online Purchases - good and bad experiences
Postby jasonc » Thu Feb 25, 2016 3:21 pm
wiggle - 1 week from delivery to order
pushys. ordered Tuesday night. arrived Brisbane Wednesday before 11am.
- Ross
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Re: Online Purchases - good and bad experiences
Postby Ross » Thu Feb 25, 2016 6:49 pm
Normally it comes up when adding stuff to your cart- "Spend just AU$xx.xx more to qualify for free delivery on this order"biker jk wrote:Interesting fail by Wiggle to not state the minimum spend for free delivery to Australia.
http://www.this link is broken.au/h/option/inter ... UD&dest=27
In the case of the US site, it's listed on the home page. This used to be the case on the Australian site as well. Sneaky.
- biker jk
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Re: Online Purchases - good and bad experiences
Postby biker jk » Thu Feb 25, 2016 6:52 pm
It's back on he front page now (free tracked delivery for all orders over $99). Wiggle must have heard my complaint.Ross wrote:Normally it comes up when adding stuff to your cart- "Spend just AU$xx.xx more to qualify for free delivery on this order"biker jk wrote:Interesting fail by Wiggle to not state the minimum spend for free delivery to Australia.
http://www.this link is broken.au/h/option/inter ... UD&dest=27
In the case of the US site, it's listed on the home page. This used to be the case on the Australian site as well. Sneaky.
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Re: Online Purchases - good and bad experiences
Postby piggywiggy » Thu Feb 25, 2016 7:26 pm
Ordered some gear from c r c on the 16th of Feb.biker jk wrote:ChainReaction Cycles. Ordered Monday evening, delivered this morning. So four days. DHL of course, which is very efficient with excellent tracking, unlike TrakPak which is typically used by Wiggle and CR (to a lesser degree). A real pity if Wiggle does takeover ChianReaction, as is rumoured, because delivery will be TrakPak (typically 5 days slower with terrible tracking).
It's being delivered by TrakPak and has just landed in Sydney today.
Tracking isn't bad so far, updates for every part of the process, and this is free shipping so I can't complain.
- biker jk
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Re: Online Purchases - good and bad experiences
Postby biker jk » Thu Feb 25, 2016 7:32 pm
So let's assume delivery is tomorrow, February 26. That's 10 days versus 4 days from DHL and an average of 7 days from c r c/Wiggle pre-TrakPak. So c r c/Wiggle's standard delivery service has worsened.piggywiggy wrote:Ordered some gear from c r c on the 16th of Feb.biker jk wrote:ChainReaction Cycles. Ordered Monday evening, delivered this morning. So four days. DHL of course, which is very efficient with excellent tracking, unlike TrakPak which is typically used by Wiggle and CR (to a lesser degree). A real pity if Wiggle does takeover ChianReaction, as is rumoured, because delivery will be TrakPak (typically 5 days slower with terrible tracking).
It's being delivered by TrakPak and has just landed in Sydney today.
Tracking isn't bad so far, updates for every part of the process, and this is free shipping so I can't complain.
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Re: Online Purchases - good and bad experiences
Postby piggywiggy » Fri Feb 26, 2016 3:37 pm
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Re: Online Purchases - good and bad experiences
Postby biker jk » Thu Mar 03, 2016 11:40 am
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Re: Online Purchases - good and bad experiences
Postby dalai47 » Thu Mar 03, 2016 11:58 am
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Re: Online Purchases - good and bad experiences
Postby biker jk » Thu Mar 03, 2016 12:16 pm
If you have problems with it just contact Ribble. They have been pretty responsive and their prices are very competitive. They just need to get all the bugs fixed. Likely rushed new website to live without adequate testing.dalai47 wrote:Thanks for the update about Ribble as I am considering an order shortly. Did you get the change password 5% off code to work?
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Re: Online Purchases - good and bad experiences
Postby dalai47 » Thu Mar 03, 2016 3:04 pm
I did message them a couple of nights ago inquiring about the code not working and as yet I've had no response... But agree Ribble have been my go to UK shop mostly these days and I have always been happy with them.biker jk wrote:If you have problems with it just contact Ribble. They have been pretty responsive and their prices are very competitive. They just need to get all the bugs fixed. Likely rushed new website to live without adequate testing.
Agree the website does look rushed through!
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