Online Purchases - good and bad experiences
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Re: Online Purchases - good and bad experiences
Postby cyclebee » Fri Mar 04, 2016 6:33 pm
After taking me through some troubleshooting steps, I returned the unit to Cycliq, and at the same time as I was posting the unit back, Cycliq had already sent out a replacement unit. I received it today, after only 1 week, DHL from Hong Kong. A brand new retail package of the Fly6!
A big THUMBSUP to Cycliq!
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Re: Online Purchases - good and bad experiences
Postby DaveQB » Fri Mar 04, 2016 7:35 pm
I had the exact same experience with them and my Fly6. Brilliant!cyclebee wrote:I would like to post my complete satisfaction with Cycliq on their customer service and support when my Fly6 unit went faulty. Email support was first rate with responses no more than 24 hours after I have sent my email, sometimes within a few hours.
After taking me through some troubleshooting steps, I returned the unit to Cycliq, and at the same time as I was posting the unit back, Cycliq had already sent out a replacement unit. I received it today, after only 1 week, DHL from Hong Kong. A brand new retail package of the Fly6!
A big THUMBSUP to Cycliq!
Sucessful Trades --> files.dward.us/Cycling/BNA-Trades.txt
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Re: Online Purchases - good and bad experiences
Postby dave3210go » Sat Mar 05, 2016 12:23 pm
They emailed a totally wicked sale Invoice pdf and follow up shipping notice email and stuff.
Practically held my hand.
A good sign that the vendor is genuine - they respond, they keep you updated with accurate info.
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Re: Online Purchases - good and bad experiences
Postby MichaelB » Sat Mar 05, 2016 1:18 pm
Had been looking for a disc specific 700C wheel as part of a wheel re-org in my shed. Found a potential solution online (fleabay) of a Giant P-SL0 rim, and asked some questions. Was pointed to their online store which had the rim $15 cheaper than ebay.
Placed the order on Tuesday and it arrived Thursday via courier. Brilliant. Packaged really well, and as described.
BUT
The rim was 20 hole instead of 28 hole as I needed. All my fault as I didn't ask and it wasn't listed. Was looking at other options at the time.
Wrote a quick email explaining the situation, and they offered to provide a refund, but at my shipping cost. Even better. The freight company was exorbitant, but they accepted that Auspost is fine, so thats what I am going to do.
Thanks Matt.
The store details are
Cycle Station Online
480 Young St
Albury, NSW
2640
02 6021 5266
http://www.cyclestation.com.au" onclick="window.open(this.href);return false;
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Re: Online Purchases - good and bad experiences
Postby WhingingPom » Sat Mar 05, 2016 4:52 pm
Can't really complain about the service.
In other news, does anyone want a Lifeline Essential Torque wrench kit with 2 x 4mm hex bits?
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Re: Online Purchases - good and bad experiences
Postby jasonc » Sat Mar 05, 2016 5:12 pm
if so, i'll call dibs on your torque wrench
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Re: Online Purchases - good and bad experiences
Postby WhingingPom » Sat Mar 05, 2016 9:06 pm
$25 + postage for 800g from VIC/3008 and the one with a spare 4mm hex bit is yours (once the new one arrives).jasonc wrote:so they are sending a whole kit?
if so, i'll call dibs on your torque wrench
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Re: Online Purchases - good and bad experiences
Postby jasonc » Sat Mar 05, 2016 10:52 pm
tapatalk for Windows Phone. For when you want it done right
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Re: Online Purchases - good and bad experiences
Postby billy70 » Mon Mar 14, 2016 9:52 am
With Ribble migrating to a new website, my purchase history and returns status were empty, so I was really pleased with the emailed updates from their Returns department. I found them very easy to deal with the whole time, and it only took two weeks from me sending off the return to having the new kit in my hands. Very happy.
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Re: Online Purchases - good and bad experiences
Postby DaveQB » Mon Mar 14, 2016 11:01 am
My experiences with Ribble has been great so far. Very happy. Full tracking to your door too.
Sucessful Trades --> files.dward.us/Cycling/BNA-Trades.txt
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Re: Online Purchases - good and bad experiences
Postby biker jk » Mon Mar 14, 2016 11:42 am
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Re: Online Purchases - good and bad experiences
Postby warthog1 » Mon Mar 14, 2016 1:10 pm
Thanks Bikerbiker jk wrote:Just a heads up that Ribble has launched a new website and there have been numerous problems. The first was that you could not select AUD for the prices. This has been fixed after I complained. I also found that you could not filter by say men's/women's in the clothing section. Instead, you had to look at the descriptions in the heading but these are truncated requiring clicking on individual items. Pretty inefficient. When I finally ordered I found a 4.5% discrepancy between the total in AUD in the Ribble invoice and that charged to my Paypal account. I complained about this and Ribble are refunding the higher amount and sending a Paypal request for payment of the correct lower amount. Stuff ups galore. Don't forget that Ribble was recently sold to True Capital, a retail investment firm,
Online parts shopping has taken a big hit with wiggle absorbing c r c too
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Re: Online Purchases - good and bad experiences
Postby TheWall » Mon Mar 14, 2016 1:10 pm
Ordered Campag Zonda package in 14/2 with some smaller stuff. Received the small stuff approx 26/2...and it had a note to say other goods ordered are on way...
Follow up email sent by me on 10/3 was met by a reply 2 days later saying Ribble are out of stock and would I like to cancel my order?
Crap...
Matt
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Re: Online Purchases - good and bad experiences
Postby redsonic » Wed Mar 16, 2016 8:37 pm
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Re: Online Purchases - good and bad experiences
Postby VinceGU05 » Wed Mar 16, 2016 11:22 pm
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Re: Online Purchases - good and bad experiences
Postby DaveQB » Thu Mar 17, 2016 12:55 am
The new website was only in the last week or two right? New owner in that time too? My orders (and good experience) was from about a month ago on back. Sounds like things have changed since then....biker jk wrote:Ribble were fantastic prior to the new web site and new owner. I've had a few issues with my latest order. First, the new web site had quite a few problems. I was overcharged, refunded and then correctly charged. However, there was no email to inform that my order had been dispatched. Previously, an email informing of dispatch was always sent. I had to contact Ribble to find out that my order was sent. However, if I check my order status on the website, it still says "processing". So the new website is still having issues.
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Re: Online Purchases - good and bad experiences
Postby DaveQB » Thu Mar 17, 2016 12:56 am
Wiggle bought out Chain Reaction?warthog1 wrote: ...with wiggle absorbing c r c too
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Re: Online Purchases - good and bad experiences
Postby warthog1 » Thu Mar 17, 2016 9:17 am
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Re: Online Purchases - good and bad experiences
Postby TheWall » Thu Mar 17, 2016 9:51 pm
Well that was on the 14th...TheWall wrote:I'll chime in and say I completely disagree re Ribble...
Ordered Campag Zonda package in 14/2 with some smaller stuff. Received the small stuff approx 26/2...and it had a note to say other goods ordered are on way...
Follow up email sent by me on 10/3 was met by a reply 2 days later saying Ribble are out of stock and would I like to cancel my order?
Crap...
Matt
Many emails later and I got my own personalised discount code so tonight I ordered some Fulcrum 3's (and some other stuff of course[emoji15])
Ribble is back in the good books...
Matt
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Re: Online Purchases - good and bad experiences
Postby danny the boy » Wed Mar 30, 2016 4:27 pm
redsonic wrote:Not very happy with c r c right now. Ordered 3 small items on 8/3, received an email 9/3 saying "dispatched", with a tracking number (which never worked). Today, 16/3 received a second dispatched email (detailing all 3 items in the package), with a tracking number from a completely different company.
Just what I came here to ask about. Ordered a wheelset and some other bits on Monday, order was despatched very quickly but split in 2. Im now checking both the tracking numbers and neither of them work. I dont normally shop with them and noticed at checkout something about orders being dispatched from different locations. Was it still in the UK when the second number arrived?
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Re: Online Purchases - good and bad experiences
Postby Baalzamon » Wed Mar 30, 2016 6:51 pm
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Re: Online Purchases - good and bad experiences
Postby redsonic » Wed Mar 30, 2016 6:52 pm
Yes, very much still in the UK, and remained so for a few more days, according to the second tracking number. Parcel arrived this morning.danny the boy wrote:redsonic wrote:Not very happy with c r c right now. Ordered 3 small items on 8/3, received an email 9/3 saying "dispatched", with a tracking number (which never worked). Today, 16/3 received a second dispatched email (detailing all 3 items in the package), with a tracking number from a completely different company.
Just what I came here to ask about. Ordered a wheelset and some other bits on Monday, order was despatched very quickly but split in 2. Im now checking both the tracking numbers and neither of them work. I dont normally shop with them and noticed at checkout something about orders being dispatched from different locations. Was it still in the UK when the second number arrived?
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Re: Online Purchases - good and bad experiences
Postby AUbicycles » Wed Mar 30, 2016 8:23 pm
(disclosure - as the admin of the site, I am noting that Cycling Express are a regular advertiser. My comment is related to a private purchase and experience).
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Re: Online Purchases - good and bad experiences
Postby Melbmarcus » Sat Apr 02, 2016 8:00 am
Misleading: no where with the products listed or anywhere during the ordering did I see or read that the items would be send from outside Australia. So when I received an email that the items where dispatched from the UK and would take 3 weeks I wasn't happy. On top of that, I bought a wheelset over $1000, they got stuck in customs and I had to pay over $200 in import fees and taxes.
After 4 weeks I finally receive the wheels only to be disappointed again with faulty wheels (damaged carbon, burs inside the rim which would puncture every tube and grinding hubs). I've contacted the company who said they would organise return postage. That was promised to me 5 weeks ago and the wheels are still sitting wrapped up ready to go at my house... I email them almost every day and do get emails back (just about everyone starts with an apology) but nothing gets done.
I thought I'd bought Australian and am now stuck with a useless and worthless wheelset and an empty bank account.
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Re: Online Purchases - good and bad experiences
Postby singlespeedscott » Sat Apr 02, 2016 11:09 am
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