Online Purchases - good and bad experiences

[Bunged Knee]

Pushys - Louis Garneau Monte Black MTB Shoes on "appfree" code.

25/10 : 21:01 - Ordered
26/10 : 13:46 - Shipped

Damned, by Courier Please again.

[KGB]

Just made my first bikebug order. Ordered a box of gels on sunday night, they were waiting for me when I got home Monday arvo. A+.

[jaseyjase]

Havnt ordered from PBK in a while, but hard to find SRAM S500 levers so taking a gamble

9/10 - Order confirmed
10/10 - Order dispatched, estimated arrival 29/10

26/10 - Levers arrived

So nearly 3 weeks, i guess it was quicker than the estimated time. Still nothing great though.

[rheicel]

Bikebug (11SP FD/RD Shimano 6800 and XRD Saddle)
-Free Shipping using my wife's account
26/10/15, 11:58AM - Ordered
27/10/15, 11:05AM - Shipped (slower than usual, hahaha)

Pushys (11 SP Chain Connectors/Ritchey Handlebar and OD2 Stem)
-Free Shipping + $20 discount
26/10/15, 11:47AM - Ordered
27/10/15, 10:07AM - Arrived in Sydney Depot (looks like it will be delivered today)

[Bunged Knee]

Pushys - Louis Garneau Monte Black MTB Shoes on "appfree" code.

25/10 : 21:01 - Ordered
26/10 : 13:46 - Shipped

27/10 : 10.07 - Arrived in Sydney Depot (Rosehill Industrial area) I rode up there to pick up last time.

At 13:24 - Driver sms me to let me know if I`m home in 15 mins. Missed sms and one last sms mobile credit left sent to him and can`t top up online. Will email them as I`ve got an appointment tomorrow and won`t be home all day.

[jaseyjase]

damn you easternstaters and your next day delivery!

[biker jk]

damn you easternstaters and your next day delivery!

We also have daylight saving and extended retail trading hours.

[jaseyjase]

We also have daylight saving and extended retail trading hours.

meh

[Kalgrm]

We also have daylight saving and extended retail trading hours.

Got a coupon for that? I wanna get in on some of that action ...

[Bunged Knee]

Might be "extra hour" code. But I`m not responsible for this code not working.

[redsonic]

Might be "extra hour" code. But I`m not responsible for this code not working.

Tried it. Doesn't work in Queensland

[jasonc]

Might be "extra hour" code. But I`m not responsible for this code not working.

Tried it. Doesn't work in Queensland

Problem with the faded curtains?

[Kalgrm]

Bloody geofencing.

[rheicel]

damn you easternstaters and your next day delivery!

Hahaha, some are actually same day

Update on... .. .
Pushys (11 SP Chain Connectors/Ritchey Handlebar and OD2 Stem)
-Free Shipping + $20 discount
26/10/15, 11:47AM - Ordered
27/10/15, 10:027/10/15, 10:07AM - Arrived in Sydney Depot (looks like it will be delivered today)
27/10/15, 10:027/10/15, 02:49PM - Delivered (one item missing though )

[rheicel]

Bikebug (11SP FD/RD Shimano 6800 and XRD Saddle)
-Free Shipping using my wife's account
26/10/15, 11:58AM - Ordered
27/10/15, 11:05AM - Shipped
28/10/15, 09:12AM - Delivered

Based on a couple of orders from Bikebug lately, Sydney-Sydney online delivery may take 3 hours to 2-full days.

[jaseyjase]

PBK again, had a decently price pair of LeCoq bibs i want to match with a jersey i got. And a TACX tao cage

28/10 - ordered

[Bunged Knee]

Update on ......

Pushys - Louis Garneau Monte Black MTB Shoes on "appfree" code.

25/10 : 21:01 - Ordered
26/10 : 13:46 - Shipped

27/10 : 10.07 - Arrived in Sydney Depot (Rosehill Industrial area) I rode up there to pick up last time.

At 13:24 - Driver sms me to let me know if I`m home in 15 mins. Missed sms and one last sms mobile credit left sent to him and can`t top up online. Will email them as I`ve got an appointment tomorrow and won`t be home all day.

27/10 : 16:36 - Sent an email to Depot and told them that no Left card at door or letter box. Asked them that I`ve got an appointment and if I can pick up at Depot on Wed arvo.

28/10 : 09:31 - Email received to tell me sorry for no Left card and will put in counter for me and ok to pick up.

28/10 : 15:02 - Rode to Depot and gave them the written paper of Cannote and Tracking numbers to pick up and signed for. All good. No probs.

[jaseyjase]

Pushys - pair of gloves using their free shipping on apparel code

26/10 : 0953 - Ordered
26/10 : 1402 - Shipped

So got an update via email

26/10 - shipping info rec'd by aus post
27/10 - shipping info approved by aus post
28/10 - processed through aus post granville NSW

NSW location got me stumped? passing through syd im guessin? or do they have a warehouse there?

PBK again, had a decently price pair of LeCoq bibs i want to match with a jersey i got. And a TACX tao cage

28/10 - ordered

29/10 - shipped

[KGB]

So after my A+ experience with BikeBug on Sunday/Monday, I made a second order to collect at Rosebury during the week (right on my way home from work). All went well until I fitted one of the new tubes and it was dead the next morning. I know how to fit a tube, it wasn't particularly hard to get on or anything and I HATED when I worked in a shop and people would come back with a "new" tube they'd pinched or punctured and wanted a refund. I took the tube and dunked it in the sink to find 2 or 3 tiny little leaks around the base of the valve, not at the actual valve stem but around the edges of where the rubber was bonded to the rest of the tube. Clearly a manufacturing fault.

I called in today on the way home with invoice and dead tube, only to be told "sorry, we don't do returns here, you'll need to go online and request the return info for the online store". Request a return for a single tube. Then mail it back. Seriously.
Having an online presence and a chain of bricks and mortar stores that seem linked enough that you can collect your orders anywhere but then not being able to do a very simple return/replacement is a bit crappy to me. I'm not overly fussed since I used the discount code on that order anyway but I doubt I'll be using Bikebug again.

[rheicel]

Update on... .. .
Pushys (11 SP Chain Connectors/Ritchey Handlebar and OD2 Stem)
-Free Shipping + $20 discount
26/10/15, 11:47AM - Ordered
027/10/15, 10:07AM - Arrived in Sydney Depot (looks like it will be delivered today)
27/10/15, 02:49PM - Delivered (one item missing though )
30/10/15 - 09:15AM - MIssing item received with some freebies Great customer service.

[bychosis]

Pushy's seem to be doing some good work. HOpe they can hold up at their end and not get too big and customer service suffers.

[Xplora]

KGB, I had the same issue with some brake pads. They essentially explained that the online business is separate to the storefront business, but I do agree that rather than Bikebug using it as an opportunity to trump Wiggle or c r c, they essentially make it worse because you assume they would at least make SOME effort at customer service given the limitation - even if it was to take the tube and make it back for you. Weird. But essentially I won't deal with them again unless they are basically giving things away or I don't have a choice (like Enve brake pads).

[KGB]

Yep, I'm with you Xplora.

[herzog]

A thumbs up for Pushy's.

I was looking for a new set of shoes to replace my aging SIDI's.

Pushy's had the top of the line Drako for way cheaper than anywhere else. Cheaper in fact than most places were selling the lower models.

I wasn't originally planning to get the Drako, but the price was too good. Site said they had stock, and sure enough they arrived the next business day. Free shipping too.

[jaseyjase]

Pushys - pair of gloves using their free shipping on apparel code

26/10 : 0953 - Ordered
26/10 : 1402 - Shipped

So got an update via email

26/10 - shipping info rec'd by aus post
27/10 - shipping info approved by aus post
28/10 - processed through aus post granville NSW

3/11 - delivered - 8 days