Bike Bug Online

Sparx
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Joined: Wed Dec 12, 2012 3:57 pm

Re: Bike Bug Online

Postby Sparx » Fri Jun 03, 2016 1:15 pm

The customer service at the north Sydney shop can be interesting if you get served by a certain person....

Calvin27
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Joined: Sat Feb 09, 2013 5:45 pm

Re: Bike Bug Online

Postby Calvin27 » Fri Jun 03, 2016 1:22 pm

Ordered a wheelset, delivered within a week.
Heavy road bike
Cushy dirt bike
Very cushy dirt bike
Bike crushed by car (RIP)
No brakes bike
Ebike

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tomee
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Location: Vic

Re: Bike Bug Online

Postby tomee » Fri Jun 03, 2016 1:58 pm

my previous orders have been great with BB.

order some exposure light mounts in the morning and they arrived the same day!

slowK
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Joined: Fri Jun 10, 2011 10:46 pm

Re: Bike Bug Online

Postby slowK » Sun Jun 05, 2016 8:01 pm

All my experiences have been good.

Have bought stuff in-store (North Sydney), staff have been friendly and helpful. Got my Shimano shoes heat-moulded there (even though I bought them elsewhere) - no problem.

Had to return a vest and some shoes on two separate occasions (didn't fit) - no problems at all, full refund.

Quick delivery. Slowest took 3 days, most have been next day (to Sydney).

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DaveQB
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Location: Campbelltown, NSW

Re: Bike Bug Online

Postby DaveQB » Fri Jun 10, 2016 11:59 am

Sparx wrote:The customer service at the north Sydney shop can be interesting if you get served by a certain person....
Rocky?
Ht: 182cm | Wt: 84kg | Bikes: Felt AR1 2016, Felt B2 2013
Sucessful Trades --> files.dward.us/Cycling/BNA-Trades.txt

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jaseyjase
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Re: Bike Bug Online

Postby jaseyjase » Fri Jun 10, 2016 12:52 pm

Just wanted to say a big thumbsup to David who i think is one of the main (maybe only?) guy i seem to be in contact with when sending emails or having queries with online orders.

Always prompt and professional.

Onya David!

DG1984
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Re: Bike Bug Online

Postby DG1984 » Fri Jun 10, 2016 12:59 pm

DaveQB wrote:
Sparx wrote:The customer service at the north Sydney shop can be interesting if you get served by a certain person....
Rocky?
Don't mean to be rude...but is that the old fat(ish) guy?

There is a relatively young dude there who is always helpful. One guy seems like he hates life a bit too much to be working in retail though.

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DaveQB
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Location: Campbelltown, NSW

Re: Bike Bug Online

Postby DaveQB » Fri Jun 10, 2016 1:08 pm

DG1984 wrote:
DaveQB wrote: Rocky?
Don't mean to be rude...but is that the old fat(ish) guy?

There is a relatively young dude there who is always helpful. One guy seems like he hates life a bit too much to be working in retail though.
That's him. Interesting is a good word. I get on with him but I understand how he can be perceived. The young guy (I've gotten his name) is very good. A lot of the staff are very helpful. Rocky is just....interesting....
Ht: 182cm | Wt: 84kg | Bikes: Felt AR1 2016, Felt B2 2013
Sucessful Trades --> files.dward.us/Cycling/BNA-Trades.txt

Sparx
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Re: Bike Bug Online

Postby Sparx » Fri Jun 10, 2016 1:14 pm

Haha yes that's the guy...

I've seen some funny things in that shop!

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DaveQB
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Location: Campbelltown, NSW

Re: Bike Bug Online

Postby DaveQB » Fri Jun 10, 2016 4:40 pm

jaseyjase wrote:Just wanted to say a big thumbsup to David who i think is one of the main (maybe only?) guy i seem to be in contact with when sending emails or having queries with online orders.

Always prompt and professional.

Onya David!
I've experienced that too. I think David Walch does all of their email correspondence. I haven't got an email from anyone else from them.
Ht: 182cm | Wt: 84kg | Bikes: Felt AR1 2016, Felt B2 2013
Sucessful Trades --> files.dward.us/Cycling/BNA-Trades.txt

DG1984
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Re: Bike Bug Online

Postby DG1984 » Fri Jun 10, 2016 4:48 pm

Maybe "frank" would be a good way to describe him, rather than hating life. He was very straight to the point when I dealt with him both times - which may come across as grumpy. Either way he was helpful so I can't complain :)

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Bentnose
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Re: Bike Bug Online

Postby Bentnose » Fri Jun 17, 2016 6:35 pm

Ordered some Shimano XC61 shoess that were $60 cheaper than c r c, 1 week ago with me to pick up from the Tullamarine warehouse, still waiting at the moment.
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Bentnose
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Location: N/E suburbs Melbourne, Victoria

Re: Bike Bug Online

Postby Bentnose » Wed Jun 22, 2016 7:24 pm

Its now been 12 days for an item that just needs to go from the Sidney warehouse to the Melbourne one, I have e-mailed them about it today.
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Bentnose
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Re: Bike Bug Online

Postby Bentnose » Sat Jun 25, 2016 7:58 am

I received an e-mail back the next day saying my shoes were ready to pick up, don't know how long they'sd been ready for, I was meant to receive an automated e-mail back when they were ready to pick up, I never did. Shoes are now safely in my hands. If I'd got them delivered straight to my door I probably would have received them quicker.
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nickdos
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Joined: Wed Aug 10, 2011 4:45 pm
Location: Canberra, ACT

Re: Bike Bug Online

Postby nickdos » Sat Jun 25, 2016 9:31 am

Bentnose wrote: If I'd got them delivered straight to my door I probably would have received them quicker.
I ordered shoes from them 2 weeks ago and they arrived on my doorstep the next day (Canberra). So yes, you would've.

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Strawburger
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Location: Dulwich Hill, Sydney

Re: Bike Bug Online

Postby Strawburger » Sat Jun 25, 2016 12:14 pm

Put an order in yesterday mid morning. It was on my doorstep at 3pm. Awesome!

Receipt vs what I paid was different though (I paid $15 extra). Not sure what that is about
n=10 (2013 & 2004 roads,2010 track,2x 2009 foldups,1990 hybrid,1992 trainer,2007 rental,1970's step through,1980's zeus)

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trailgumby
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Re: Bike Bug Online

Postby trailgumby » Sat Jun 25, 2016 7:19 pm

I normally get pretty good turnaround times from those guys, although I am in Sydney.

Regarding the slow delivery for the warehouse pickup, that's always a risk when you ask *any* business to do something outside their standard process.

Ballmead
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Re: Bike Bug Online

Postby Ballmead » Sat Jul 16, 2016 9:17 pm

I'm in Sydney and a couple of times I ordered in the morning and my goods were delivered later that day. Other times they were next day delivery.
I have nothing but good things to say about Bike Bug. They are competitively priced and deliver quickly.

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Comedian
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Location: Brisbane

Re: Bike Bug Online

Postby Comedian » Sun Jul 17, 2016 10:09 am

I've bought a lot of stuff off them and always found them to be excellent and fast.

Zippy7
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Location: Sydney, NSW

Re: Bike Bug Online

Postby Zippy7 » Wed Jul 20, 2016 9:27 pm

I've bought various things from Bikebug online.
Sometimes I don't spend the free delivery, so I do a pickup at North Sydney.
Always been good, no issues even with returning a jersey that was on sale, but didn't fit (labelled XXL, but was more like L or small XL).
Happy to buy from them again.
Successful trades : Rheicel, Je, wgc138, 2ndeffort, celeste boy, rodneycc

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