Buying a Canyon
- AUbicycles
- Site Admin
- Posts: 15583
- Joined: Tue Aug 23, 2005 2:14 am
- Location: Sydney & Frankfurt
- Contact:
Re: Buying a Canyon
Postby AUbicycles » Fri Jan 29, 2016 12:40 am
Did you receive information or updates from Canyon after the delivery started to extend beyond the planned arrival date?
i.e. automated or custom responses to inform you if the delayed delivery - unprompted by any of your queries?
- HAKS
- Posts: 2348
- Joined: Sun Apr 06, 2008 10:28 pm
- Location: Canberra, AUS
Re: Buying a Canyon
Postby HAKS » Fri Jan 29, 2016 7:05 am
-
- Posts: 2004
- Joined: Wed Jan 09, 2008 9:20 pm
Re: Buying a Canyon
Postby Crawf » Fri Jan 29, 2016 8:25 am
- HAKS
- Posts: 2348
- Joined: Sun Apr 06, 2008 10:28 pm
- Location: Canberra, AUS
Re: Buying a Canyon
Postby HAKS » Fri Jan 29, 2016 12:04 pm
Think it is down to the backlog of orders and issues they had changing warehouses/IT systems.
- AUbicycles
- Site Admin
- Posts: 15583
- Joined: Tue Aug 23, 2005 2:14 am
- Location: Sydney & Frankfurt
- Contact:
Re: Buying a Canyon
Postby AUbicycles » Fri Jan 29, 2016 2:31 pm
-
- Posts: 12170
- Joined: Thu Feb 24, 2011 3:40 pm
- Location: Brisbane
Re: Buying a Canyon
Postby jasonc » Fri Jan 29, 2016 2:47 pm
-
- Posts: 1545
- Joined: Wed Sep 26, 2012 11:05 pm
- Location: West Gippy
Re: Buying a Canyon
Postby macca33 » Sat Jan 30, 2016 4:18 am
jasonc wrote:would you really buy a bike now that you won't get til june. 2017 models are released mid july
I'm with you; once the apparent 'must have the newest jigger' craze passes, Canyon will be sctratching their collective heads. They are not bespoke, handmade bikes, so they are simply not worth waiting for.
What happens when something goes awry - you're left waiting for months and months for a spare part / replacement - plenty of commentary on this throughout the interwebz...
cheers
-
- Posts: 486
- Joined: Fri Dec 18, 2009 5:01 pm
- Location: Goulburn, NSW
Re: Buying a Canyon
Postby brawlo » Tue Feb 02, 2016 1:39 pm
I was in no real rush, and had booked a bike fit in March while also getting a fitting for a custom track frame. Now I'm starting to worry about it.....
- AUbicycles
- Site Admin
- Posts: 15583
- Joined: Tue Aug 23, 2005 2:14 am
- Location: Sydney & Frankfurt
- Contact:
Re: Buying a Canyon
Postby AUbicycles » Wed Feb 03, 2016 11:14 am
This was one of the 'concerns' I had so asked and I would be curious to understand what is happening. Are they not on stock, are they having trouble dispatching or were they dispatched properly and ontime but are sitting in transit?Canyon Launch wrote:The launch of Canyon Bikes in Australia is just in time for Christmas and Darryl Moliere confirmed on the phone that for bikes currently in-stock, the delivery time will be circa one week.
full article
- HAKS
- Posts: 2348
- Joined: Sun Apr 06, 2008 10:28 pm
- Location: Canberra, AUS
Re: Buying a Canyon
Postby HAKS » Wed Feb 03, 2016 11:40 am
- HAKS
- Posts: 2348
- Joined: Sun Apr 06, 2008 10:28 pm
- Location: Canberra, AUS
Re: Buying a Canyon
Postby HAKS » Thu Feb 04, 2016 1:23 pm
- AUbicycles
- Site Admin
- Posts: 15583
- Joined: Tue Aug 23, 2005 2:14 am
- Location: Sydney & Frankfurt
- Contact:
Re: Buying a Canyon
Postby AUbicycles » Thu Feb 04, 2016 3:48 pm
It would be also good to get a bit of a summary / overview when you ordered, expected delivery date and status updates / emails - this is for the interest of other readers.
- HAKS
- Posts: 2348
- Joined: Sun Apr 06, 2008 10:28 pm
- Location: Canberra, AUS
Re: Buying a Canyon
Postby HAKS » Thu Feb 04, 2016 6:37 pm
-
- Posts: 2004
- Joined: Wed Jan 09, 2008 9:20 pm
Re: Buying a Canyon
Postby Crawf » Fri Feb 05, 2016 9:29 am
-
- Posts: 486
- Joined: Fri Dec 18, 2009 5:01 pm
- Location: Goulburn, NSW
Re: Buying a Canyon
Postby brawlo » Fri Feb 05, 2016 10:01 am
I was billed too a few days ago. No update on delivery as yet though. Last update gave me a date from 25-29th Jan. Hopefully it's here very soon!HAKS wrote:I've now been billed for my order, which based on all the correspondence I've received is an indication the bike it ready and will be dispatched within 24hrs. However since been billed (2days ago) I've had no communication as to shipping details etc. I'll be calling the Au office today for a please explain.
- HAKS
- Posts: 2348
- Joined: Sun Apr 06, 2008 10:28 pm
- Location: Canberra, AUS
Re: Buying a Canyon
Postby HAKS » Fri Feb 05, 2016 12:45 pm
The automatic emails from head office seem a bit slow. The Aus office actually emailed me first telling me it had been dispatched, then got the automatic ones with tracking details about 8hrs later.brawlo wrote:I was billed too a few days ago. No update on delivery as yet though. Last update gave me a date from 25-29th Jan. Hopefully it's here very soon!HAKS wrote:I've now been billed for my order, which based on all the correspondence I've received is an indication the bike it ready and will be dispatched within 24hrs. However since been billed (2days ago) I've had no communication as to shipping details etc. I'll be calling the Au office today for a please explain.
Hope yours is on-route soon as well
-
- Posts: 2004
- Joined: Wed Jan 09, 2008 9:20 pm
Re: Buying a Canyon
Postby Crawf » Fri Feb 05, 2016 1:39 pm
Shipping costs ridiculous and its not even express.
- ItsDank
- Posts: 237
- Joined: Tue Jan 13, 2015 2:39 pm
Re: Buying a Canyon
Postby ItsDank » Fri Feb 05, 2016 1:59 pm
- AUbicycles
- Site Admin
- Posts: 15583
- Joined: Tue Aug 23, 2005 2:14 am
- Location: Sydney & Frankfurt
- Contact:
Re: Buying a Canyon
Postby AUbicycles » Fri Feb 05, 2016 10:47 pm
- HAKS
- Posts: 2348
- Joined: Sun Apr 06, 2008 10:28 pm
- Location: Canberra, AUS
Re: Buying a Canyon
Postby HAKS » Mon Feb 08, 2016 2:46 pm
Will unpack it shortly.
-
- Posts: 12170
- Joined: Thu Feb 24, 2011 3:40 pm
- Location: Brisbane
Re: Buying a Canyon
Postby jasonc » Mon Feb 08, 2016 3:16 pm
lotsa pics!HAKS wrote:Bike just arrived, super fast delivery
Will unpack it shortly.
-
- Posts: 66
- Joined: Wed Jun 04, 2014 8:12 am
Re: Buying a Canyon
Postby beanbiken » Mon Feb 08, 2016 3:50 pm
Woo Hoo.... happy days, enjoy and yes images pleaseHAKS wrote:Bike just arrived, super fast delivery
Will unpack it shortly.
Steve
- MichaelB
- Posts: 14779
- Joined: Tue Feb 20, 2007 9:29 am
- Location: Adelaide, South Australia
Re: Buying a Canyon
Postby MichaelB » Mon Feb 08, 2016 3:56 pm
C'mon, it's been over an hour already !!!!!HAKS wrote:Bike just arrived, super fast delivery
Will unpack it shortly.
- HAKS
- Posts: 2348
- Joined: Sun Apr 06, 2008 10:28 pm
- Location: Canberra, AUS
Re: Buying a Canyon
Postby HAKS » Mon Feb 08, 2016 4:45 pm
Had to finish watching the Superbowl first, then feed the baby, then unpack bike. Priorities aye.......MichaelB wrote:C'mon, it's been over an hour already !!!!!
So in terms of delivery, awesome! Left Germany Thur morning our time, arrived Sydney (via the US) late Sat, cleared customs late Sun, delivered in Canberra Mon afternoon. Def can't complain with that service. UPS still say Thur delivery, maybe Wed on their tracking site .
Packaging - Rear wheel skewer had pierced the cardboard box but no damage. Everything else was well secure with cardboard holders/padding around vulnerable sections. Nice little foam blokes they use with velcro ties (see picture) to keep everything snug. Bike was super quick to put together; untie everything, seat in, wheel in, unwrap bars and secure. I'll do a full bolt check, align the bars properly, remove reflectors & dork disc when I take the bike out to the workshop. Checked over the frame, pristine condition .
Nice little box of accessories which include a shock pump, torque wrench with about 5 fittings, small sachet of lube, brick of a bike manual plus all the individual components paperwork (fork manual, shimano instructions etc).
Will add some further thoughts on the whole process after a few rides
- herzog
- Posts: 2174
- Joined: Thu Jan 29, 2009 9:50 pm
Re: Buying a Canyon
Postby herzog » Mon Feb 08, 2016 5:12 pm
Return to “Buying a bike / parts”
- General Australian Cycling Topics
- Info / announcements
- Buying a bike / parts
- General Cycling Discussion
- The Bike Shed
- Cycling Health
- Cycling Safety and Advocacy
- Women's Cycling
- Bike & Gear Reviews
- Cycling Trade
- Stolen Bikes
- Bicycle FAQs
- Serious Biking
- Audax / Randonneuring
- Retro biking
- Commuting
- MTB
- Recumbents
- Fixed Gear/ Single Speed
- Track
- Electric Bicycles
- Cyclocross and Gravel Grinding
- Dragsters / Lowriders / Cruisers
- Children's Bikes
- Cargo Bikes and Utility Cycling
- Road Racing
- Road Biking
- Training
- Time Trial
- Triathlon
- International and National Tours and Events
- Cycle Touring
- Touring Australia
- Touring Overseas
- Touring Bikes and Equipment
- Australia
- Western Australia
- New South Wales
- Queensland
- South Australia
- Victoria
- ACT
- Tasmania
- Northern Territory
- Country & Regional
- The Market Place
- Member to Member Bike and Gear Sales
- Want to Buy, Group Buy, Swap
- My Bikes or Gear Elsewhere
- Cycling Brands
- Cannondale
- Garmin
- Giant
- Shimano
- Trek
Who is online
Users browsing this forum: No registered users
- All times are UTC+11:00
- Top
- Delete cookies
About the Australian Cycling Forums
The Australian Cycling Forums is a welcoming community where you can ask questions and talk about the type of bikes and cycling topics you like.
Bicycles Network Australia
Forum Information
Connect with BNA
This website uses affiliate links to retail platforms including ebay, amazon, proviz and ribble.