Buying a Canyon
-
- Posts: 32
- Joined: Fri Apr 15, 2016 8:46 pm
Re: Buying a Canyon
Postby aive » Sat Jun 04, 2016 7:21 pm
My current Merida frame flexes when I put the power down in the highest gear which is noticable by the chain rubbing on the front derailleur. Am looking to upgrade to a Canyon one day and am hoping it doesn't suffer from the same issue.
-
- Posts: 33
- Joined: Tue Oct 27, 2015 9:27 pm
Re: Buying a Canyon
Postby creamyy » Sat Jun 04, 2016 10:43 pm
I can relate since I was using a Merida Scultura 5000 for about 6 months. The Canyon Ultimate CF SLX doesn't have the frame flex around the crank and bottom bracket. It's much easier to transfer power, especially out of the saddle. It's also slightly snappier at the front. Comfort at the rear seems the same, and the wheels seem to stay glued to the road on bumpier terrain.aive wrote:For those of you with canyons, how do you find the flex particularly in the crank and bottom bracket?
My current Merida frame flexes when I put the power down in the highest gear which is noticable by the chain rubbing on the front derailleur. Am looking to upgrade to a Canyon one day and am hoping it doesn't suffer from the same issue.
-
- Posts: 32
- Joined: Fri Apr 15, 2016 8:46 pm
Re: Buying a Canyon
Postby aive » Sat Jun 04, 2016 11:44 pm
- pagey
- Posts: 185
- Joined: Thu Feb 18, 2010 4:09 pm
- Location: Rowville Victoria
- MichaelB
- Posts: 14775
- Joined: Tue Feb 20, 2007 9:29 am
- Location: Adelaide, South Australia
-
- Posts: 33
- Joined: Tue Oct 27, 2015 9:27 pm
Re: Buying a Canyon
Postby creamyy » Thu Jun 09, 2016 9:09 pm
https://www.canyon.com/en-au/road/endurace/
Bummer, would've waited for this instead of the ultimate if I knew it was coming.
-
- Posts: 32
- Joined: Fri Apr 15, 2016 8:46 pm
Re: Buying a Canyon
Postby aive » Fri Jun 10, 2016 8:56 pm
-
- Posts: 3
- Joined: Tue Jan 26, 2016 8:50 am
Re: Buying a Canyon
Postby DM120 » Sat Jul 09, 2016 9:44 pm
any first hand experiences?
- AUbicycles
- Site Admin
- Posts: 15583
- Joined: Tue Aug 23, 2005 2:14 am
- Location: Sydney & Frankfurt
- Contact:
Re: Buying a Canyon
Postby AUbicycles » Sat Jul 09, 2016 11:30 pm
-
- Posts: 845
- Joined: Tue Sep 06, 2011 12:12 am
- Location: Perth, WA
Re: Buying a Canyon
Postby Rex » Fri Jul 15, 2016 1:55 pm
All size XS but
-
- Posts: 715
- Joined: Sat Jun 06, 2009 8:58 pm
- Location: Prahran, Melbourne
Re: Buying a Canyon
Postby Gunlock » Fri Jul 15, 2016 3:36 pm
Wonder if they'll ask Froome to write a review?AUbicycles wrote:For interest, Canyon bikes are now used as neutral bikes in the Tour de France on the yellow support car. The bikes generally never get ridden so it is said that they are simply permanently bolted to the roof
-
- Posts: 11
- Joined: Tue Jun 11, 2013 7:48 pm
Re: Buying a Canyon
Postby TF3 » Thu Jul 21, 2016 9:21 am
Then they change the Crank length on their website without informing me again until I discovered and asked. The didn't admit that they changed the information table. I have previously downloaded the table that shows the crank length and email it to them. However, they still cannot commit to honouring what they had online before.
I am not sure if Canyon is committed to customer service at all and just want to sell bike and then not take of after sale service. From my experience, it seems like the case.
-
- Posts: 155
- Joined: Wed Apr 08, 2009 10:08 am
- Location: Carlton
Re: Buying a Canyon
Postby slian » Thu Jul 21, 2016 10:54 am
Good to know. I've been watching this space keenly but all these hassles with customizing crank, stem, handlebar etc. do seem to indicate Canyon process is not flexible enough to accommodate this.TF3 wrote:A lot of dramas buying a Canyon for me. First, they asked me for payment saying that the bike is ready for delivery and then there was a delay in delivery from the date on the Order confirmation without informing me until I asked them. They cannot give me a reason why is there a delay and also why no communication at all for the delay. I have also email them and until today which is more than a month, no reply from them at all!
Then they change the Crank length on their website without informing me again until I discovered and asked. The didn't admit that they changed the information table. I have previously downloaded the table that shows the crank length and email it to them. However, they still cannot commit to honouring what they had online before.
I am not sure if Canyon is committed to customer service at all and just want to sell bike and then not take of after sale service. From my experience, it seems like the case.
- AUbicycles
- Site Admin
- Posts: 15583
- Joined: Tue Aug 23, 2005 2:14 am
- Location: Sydney & Frankfurt
- Contact:
Re: Buying a Canyon
Postby AUbicycles » Thu Jul 21, 2016 3:50 pm
Great bikes - but it looks like Canyon are not yet on-top of their new systems.
-
- Posts: 11
- Joined: Tue Jun 11, 2013 7:48 pm
Re: Buying a Canyon
Postby TF3 » Thu Jul 21, 2016 10:07 pm
I called and spoke to Canyon Australia, they told me that they reserve the right to change any spec without notice. For me, this is not right, if I have known the crank length is not what I wanted, I would not have ordered it.AUbicycles wrote:TF3, as an Australian buyer, I understand that you are still covered by the EU / German law which give the consumers a lot of power. If you ordered a Canyon with a certain spec and pay, then this spec should be supplied. I suggest contacting the Australian support and being very assertive.
Great bikes - but it looks like Canyon are not yet on-top of their new systems.
I have fully paid for the bike so I am not sure if I should cancel the bike or I have to spend $500 more to replace the cranksets.
I don't think Canyon Australia staffs are well trained in customer service. The feeling I get is that take it or leave it. Not the customer service that I am expecting for paying thousands of dollar upfront!
No impress at all.
- AUbicycles
- Site Admin
- Posts: 15583
- Joined: Tue Aug 23, 2005 2:14 am
- Location: Sydney & Frankfurt
- Contact:
Re: Buying a Canyon
Postby AUbicycles » Thu Jul 21, 2016 11:13 pm
You need to decide whether to challenge it or give up. Canyon are good bikes and a lot of riders are happy with the value but you also want to be happy with your purchase. Crank length is not negotiable.
Under German consumer law - you can cancel the order and will have no costs to pay if it hasn't been shipped. If it has been shipped, you can return but may have to cover the return shipping cost (the policy differs from company to company)
Christopher
-
- Posts: 11
- Joined: Tue Jun 11, 2013 7:48 pm
Re: Buying a Canyon
Postby TF3 » Fri Jul 22, 2016 9:26 am
I would still like to have the bike and I agreed that crank length cannot be compromised.
The difficulty that I am facing is that Canyon Australia just does not reply to my queries. Neither does Canyon Germany. It makes it hard for me to challenge. Like I said before, it seems like they are only set up to sell bikes with minimum customer service.
- liamb
- Posts: 468
- Joined: Mon Sep 13, 2010 6:28 pm
- Location: Modbury SA
Re: Buying a Canyon
Postby liamb » Fri Jul 22, 2016 10:19 am
Bill
- ItsDank
- Posts: 237
- Joined: Tue Jan 13, 2015 2:39 pm
Re: Buying a Canyon
Postby ItsDank » Fri Jul 22, 2016 1:01 pm
The main reason is that Canyon is not a made to order company, they state this clearly. The bikes are made in batches, hence why you can see the delivery schedules. Canyon Australia swap out your stem when you receive the bike, you simply need to send the old one back to Melbourne and they send you the correct length out. As a consumer you get two benefits, one is the pricing, the other is the quality of the product.liamb wrote:I was really surprised when I recently got to the point of placing an order I was told over the phone there were no options for crank length, bar width, stem length, compact or standard cranks. The bike/ bikes I was looking at were not on sale or special editions. I really like the bikes but when you have to replace so many parts to make it fit it makes it impossible to justify buying the bike. I am struggling to work out how they came up with a business plan like that for a product that needs customization to fit induviduals.
Bill
In between that you'd probably expect or want service but if that's your key goal of the transaction then go to your LBS.
-
- Posts: 155
- Joined: Wed Apr 08, 2009 10:08 am
- Location: Carlton
Re: Buying a Canyon
Postby slian » Fri Jul 22, 2016 4:38 pm
Hmm interesting. Is this something that is not part of the order process and need to be arranged separately with Canyon AU? And does it apply to integrated handlebar/stem combo?ItsDank wrote:The main reason is that Canyon is not a made to order company, they state this clearly. The bikes are made in batches, hence why you can see the delivery schedules. Canyon Australia swap out your stem when you receive the bike, you simply need to send the old one back to Melbourne and they send you the correct length out. As a consumer you get two benefits, one is the pricing, the other is the quality of the product.liamb wrote:I was really surprised when I recently got to the point of placing an order I was told over the phone there were no options for crank length, bar width, stem length, compact or standard cranks. The bike/ bikes I was looking at were not on sale or special editions. I really like the bikes but when you have to replace so many parts to make it fit it makes it impossible to justify buying the bike. I am struggling to work out how they came up with a business plan like that for a product that needs customization to fit induviduals.
Bill
In between that you'd probably expect or want service but if that's your key goal of the transaction then go to your LBS.
-
- Posts: 486
- Joined: Fri Dec 18, 2009 5:01 pm
- Location: Goulburn, NSW
Re: Buying a Canyon
Postby brawlo » Sat Jul 23, 2016 11:11 am
- AUbicycles
- Site Admin
- Posts: 15583
- Joined: Tue Aug 23, 2005 2:14 am
- Location: Sydney & Frankfurt
- Contact:
Re: Buying a Canyon
Postby AUbicycles » Sun Jul 24, 2016 10:02 pm
- g-boaf
- Posts: 21322
- Joined: Mon Sep 26, 2011 6:11 pm
Re: Buying a Canyon
Postby g-boaf » Sun Jul 24, 2016 10:12 pm
I asked this yesterday at the ATEC expo with the Canyon representatives there. The explanation was that the factory only had set combinations of stem length and bar widths. So if you wanted a long "stem" length, but narrow bars (eg 38cm), then it wasn't possible.slian wrote:Hmm interesting. Is this something that is not part of the order process and need to be arranged separately with Canyon AU? And does it apply to integrated handlebar/stem combo?ItsDank wrote:The main reason is that Canyon is not a made to order company, they state this clearly. The bikes are made in batches, hence why you can see the delivery schedules. Canyon Australia swap out your stem when you receive the bike, you simply need to send the old one back to Melbourne and they send you the correct length out. As a consumer you get two benefits, one is the pricing, the other is the quality of the product.liamb wrote:I was really surprised when I recently got to the point of placing an order I was told over the phone there were no options for crank length, bar width, stem length, compact or standard cranks. The bike/ bikes I was looking at were not on sale or special editions. I really like the bikes but when you have to replace so many parts to make it fit it makes it impossible to justify buying the bike. I am struggling to work out how they came up with a business plan like that for a product that needs customization to fit induviduals.
Bill
In between that you'd probably expect or want service but if that's your key goal of the transaction then go to your LBS.
The bikes are very nice, yes, but rival machines from elsewhere are equally nice.
-
- Posts: 27
- Joined: Mon Jul 25, 2016 11:15 am
Re: Buying a Canyon
Postby NGtim » Mon Jul 25, 2016 11:25 am
Shame about the whole experience so far. I have purchased a Canyon Aeroad CF SLX 6.0 as it came on sale with a whopping $1000 AUD off the OG price! I'm pretty happy with the exact specs except for stem length which Canyon have agreed to swap out when I receive the bike. Also attempted to purchase the one piece aero cockpit but Canyon kept insisting it would cost up to $900AUD for the whole ordeal.TF3 wrote:A lot of dramas buying a Canyon for me. First, they asked me for payment saying that the bike is ready for delivery and then there was a delay in delivery from the date on the Order confirmation without informing me until I asked them. They cannot give me a reason why is there a delay and also why no communication at all for the delay. I have also email them and until today which is more than a month, no reply from them at all!
Then they change the Crank length on their website without informing me again until I discovered and asked. The didn't admit that they changed the information table. I have previously downloaded the table that shows the crank length and email it to them. However, they still cannot commit to honouring what they had online before.
I am not sure if Canyon is committed to customer service at all and just want to sell bike and then not take of after sale service. From my experience, it seems like the case.
Scheduled for delivery 1/8 -5/8. Can't see any issues as I bought the bike as it was 'In Stock'. However will provide an update in due time .
-
- Posts: 2004
- Joined: Wed Jan 09, 2008 9:20 pm
Re: Buying a Canyon
Postby Crawf » Mon Jul 25, 2016 4:15 pm
I requested what length and width I wanted for the H11 bar and got it.
However I purchased a frameset not full bike.
Return to “Buying a bike / parts”
- General Australian Cycling Topics
- Info / announcements
- Buying a bike / parts
- General Cycling Discussion
- The Bike Shed
- Cycling Health
- Cycling Safety and Advocacy
- Women's Cycling
- Bike & Gear Reviews
- Cycling Trade
- Stolen Bikes
- Bicycle FAQs
- Serious Biking
- Audax / Randonneuring
- Retro biking
- Commuting
- MTB
- Recumbents
- Fixed Gear/ Single Speed
- Track
- Electric Bicycles
- Cyclocross and Gravel Grinding
- Dragsters / Lowriders / Cruisers
- Children's Bikes
- Cargo Bikes and Utility Cycling
- Road Racing
- Road Biking
- Training
- Time Trial
- Triathlon
- International and National Tours and Events
- Cycle Touring
- Touring Australia
- Touring Overseas
- Touring Bikes and Equipment
- Australia
- Western Australia
- New South Wales
- Queensland
- South Australia
- Victoria
- ACT
- Tasmania
- Northern Territory
- Country & Regional
- The Market Place
- Member to Member Bike and Gear Sales
- Want to Buy, Group Buy, Swap
- My Bikes or Gear Elsewhere
- Cycling Brands
- Cannondale
- Garmin
- Giant
- Shimano
- Trek
Who is online
Users browsing this forum: Google [Bot]
- All times are UTC+11:00
- Top
- Delete cookies
About the Australian Cycling Forums
The Australian Cycling Forums is a welcoming community where you can ask questions and talk about the type of bikes and cycling topics you like.
Bicycles Network Australia
Forum Information
Connect with BNA
This website uses affiliate links to retail platforms including ebay, amazon, proviz and ribble.