It's strange how situations can work out differently for different people because I can't sing the praises of Planet-X high enough. Just before Xmas I bought a track frameset in a Planet-X online sale which had a very reasonable freight charge and it arrived via DHL, 3 days later. If I was to give an opinion on my sales experience of using them it would be 'excellent service at great price'.marc2131 wrote:Issue was finally resolved.
Paid with credit card so bank refused to honour payment. After a long silence Planet X UK decided to reimburse my $45 postage costs (sending back item, due to their mistake).
Got the coorect item about 2 months later, with no apology, no acknowledgement a mistake had been done, not even a coupon for the rigmarole they put me through.
That is the last time I am ever using Planet X (UK) for any purchase. They are incompetent and worse still, dishonest and callous.
Now Probikekit.......my experiences there are almost as 'good' as yours is with Planet-X .