Bike 24 Despatch Times

axeman74
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Bike 24 Despatch Times

Postby axeman74 » Thu Aug 28, 2014 8:58 am

Anyone ordered from Bike24 recently?

I put in an order on the 21/8. All items on the order were supposedly in stock. Since then I have not heard anything about it. My CC had a pending charge for the order for 7 days, till this morning when the charge disappeared completely. Bike24 are not responding to emails (which is MO for them based on past experience).

There are items on the order I cannot seem to get elsewhere so don't really want to cancel, but 7+ days to despatch an in stock order is ridiculous.

So has Bike24's customer service gone from bad to worse recently? Any recent experience forumites care to share?

Thanks

Axeman74

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RonK
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Bike 24 Despatch Times

Postby RonK » Thu Aug 28, 2014 10:23 am

It's Bike24. Take a chill pill. :)
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Carrots
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Re: Bike 24 Despatch Times

Postby Carrots » Thu Aug 28, 2014 10:37 am

Ordered some Q Rings last month. Had an email a couple of days later saying they weren't in stock. Replied to that. They sent a further reply to which I replied saying perhaps I should cancel given no ETA on parts... Next thing you know it was shipped. Took maybe 3wks all up.

Could be their usual form, or they could all be away getting their rocks off at Eurobike...

axeman74
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Re: Bike 24 Despatch Times

Postby axeman74 » Thu Aug 28, 2014 10:52 am

I am more concerned about the "pending" charge dropping off my CC. Makes me think the order has vanished into thin air. Without some contact from them, how am I supposed to know?

I have dealt with Bike24 plenty of times in the past so am used to their inconsistent (putting it nicely) customer service. If they are off at a trade show, at least post a message on your website saying "orders will be delayed"! Maybe I have become too accustomed to (mostly) prompt and reliable service from c r c and Wiggle.

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silentbutdeadly
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Re: Bike 24 Despatch Times

Postby silentbutdeadly » Thu Aug 28, 2014 11:05 am

The pending charge was probably them 'testing' your CC. If the order is still on your account at the website then you are cool. My last order with them took nine days to get despatched despite all the items being 'in stock'...
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axeman74
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Re: Bike 24 Despatch Times

Postby axeman74 » Thu Aug 28, 2014 11:49 am

There a way of seeing previous orders in the my account section of the website? I have never been able to find it. Please enlighten me, it might put my mind at ease! I will wait a couple more days before I start an email barrage.

Axeman74

nealjp
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Re: Bike 24 Despatch Times

Postby nealjp » Thu Aug 28, 2014 3:00 pm

Yes, bike24 is 'relaxed'. I usually wait anywhere between 21 and 28 days for those guys.

It's difficult not to worry when you've handed CC details over to an OS retailer. If anything has gone awry your bank will cover you. I've not received goods and had my CC transaction intercepted by hackers due to online bike store's shite security. A quick call to the bank and sorted over the phone.

warthog1
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Re: Bike 24 Despatch Times

Postby warthog1 » Thu Aug 28, 2014 6:33 pm

RonK wrote:It's Bike24. Take a chill pill. :)
My experience too. It takes time but it will get to you.
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Re: Bike 24 Despatch Times

Postby Baalzamon » Thu Aug 28, 2014 8:22 pm

Don't worry your credit card will be charged when they ship the item. I've had this happen where it's dropped off and then reappears when they ship the item. I typically find about a week from ordering to shipping.
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open roader
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Re: Bike 24 Despatch Times

Postby open roader » Thu Aug 28, 2014 8:55 pm

I purchased some Xentis wheels from Bike 24.

Similar experience, not much happening after initial order confirmation, however, after 16 days of mild finger crossing I had wheels!
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ValleyForge
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Re: Bike 24 Despatch Times

Postby ValleyForge » Fri Aug 29, 2014 3:41 pm

Have been using them probably the longest of all the online sellers.

Everything from painfully slow to blazingly quick - and we're talking big orders.

BUT they have never got an order wrong, and their packaging is far better than Wiggle or Ribble.
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axeman74
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Re: Bike 24 Despatch Times

Postby axeman74 » Fri Aug 29, 2014 8:56 pm

Progress! Bike24 has finally charged my CC! Yihaaa!

Anyone who knows me personally would tell you that it is highly unusual for me to be excited about money being taken OUT of my bank account!

Incidentally of the approx 10 large orders I have done with Bike24 in that past, it has always been Deutche DHL/Auspost that have been the bottlenecks. Hopefully this time its the other way round. Thanks for all the words of encouragement.

Axeman74

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