Hi, I'm not sure if this is the right forum to post in but I just wanted to know something. I bought a bike today, its a giant defy advanced pro 1 which apparently comes with ridesense: http://www.giant-bicycles.com/en-au/bik ... ifications" onclick="window.open(this.href);return false;
I wanted to know whether the ridesense sensor is supposed to also come with the sensor on the spoke and the crank as indicated here: http://www.giant-bicycles.com/en-au/gea ... 990/62984/" onclick="window.open(this.href);return false;
The shop that sold this bike to me said that it doesnt come with these sensors and I have to buy it separately, which I found was very odd? Have to say that i've had a pretty bad experience buying from this place so far so it would not surprise me if they said I had to buy it separately to try and squeeze more dollars out of me.
Integrated Ridesense - what does it come with?
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- Tim
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Re: Integrated Ridesense - what does it come with?
Postby Tim » Sat Sep 26, 2015 7:00 am
The bike should be supplied with the frame mounted sensor unit and the two magnets. One magnet on the spokes and the other on the cranks.
Pretty ordinary service if they can't include two magnets. They are very cheap items.
Pretty ordinary service if they can't include two magnets. They are very cheap items.
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Re: Integrated Ridesense - what does it come with?
Postby defy1 » Sat Sep 26, 2015 7:30 am
what shop is this? just want to make sure I never go there
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Re: Integrated Ridesense - what does it come with?
Postby biker jk » Sat Sep 26, 2015 8:40 am
Welcome to the world of local bike shops where conning customers is routine.
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Re: Integrated Ridesense - what does it come with?
Postby Drizt » Sat Sep 26, 2015 9:09 am
We have bought two giants and both came with the magnets.
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Re: Integrated Ridesense - what does it come with?
Postby marsbar » Tue Oct 13, 2015 10:23 pm
Hi All,
Sorry I haven't replied to my original post! I've been out of the country and just returned.
Well... it's a bit of a long story so short story is: All sorted, took the bike to another bike shop and they setup the bike properly, replaced missing and faulty parts, bike is perfect!
Long story:
Bought the bike a couple of weeks ago, gave the shop about 5hrs thinking it would be setup for me to ride home. Picked up the bike and the following things became apparent:
* Missing magnets (as mentioned in my first post).
* Grinding noise coming from the rear hub, didn't sound normal to me.
* Tyres not inflated - that was a bummer!
* Font and rear rails not aligned/setup properly.
I already got fairly cold service from the bike shop so for fear of retribution and not wanting to deal with 'commotion' I decided to take the bike to Giant in Hampton Park (It is a Giant brand bike), wow what a world of difference that was, they were just excellent!
* They installed the ride sense magnets that were supposed to come with it (crank and wheel) whereas the shop where I bought the bike from told me I had to pay for them and they are not standard!?
* They picked up on the grinding noise, said it was a faulty rear hub so they replaced that with a new one for free!
* They told me the rear cassette wasn't the stock cassette that came with the bike, paid to replace that and they gave me the old parts.
* Setup the front/rear rails and completed the rest of the bike setup which I paid for that was part of their basic service.
For an almost $4k bike I expected better service from the original shop, mighty disappointed and this was only punctuated by a weird conversation I had with the owner of that original shop. I was happy to leave my experience with the second store I took the bike to and walk away, never go back to the original shop but everyone who I had spoken to had told me to make sure I let the owner know of my experience.
So reluctantly gave him a call and the conversation was weird on many levels. He got irate at the fact i had left bad feedback on his google ratings, asked why I didn't contact him first before leaving that feedback - fair enough and I did go back and slightly increase the rating after the conversation. But then he made all sorts of assumptions about me and the 'deal' which then made me change my stance from understanding and apologetic to defensive. He basically said that i got that bike for a great deal and that I should expect that the level of service would equate to such - that was a huge surprise, why would ANYONE ever say that?? So I had to correct him on that - I basically walked in there and took whatever the sticker price was - if it was going to be more than $4k I would have paid it, I only asked for a discount once, the customer service rep said no and I left it at that, absolutely not pushy at all and I said that if having better 'service' meant paying the original price for the bike then I would have gladly taken that option. Having said that, this bike appears to be a floor/demo model, the bike itself is in great condition but the seat is definitely worn with black marks on it, the handlebar tape has signs of sweat/wear on it. So yes, I got what i paid for in terms of the bike being slightly used but I don't mind, what I did mind was this guy's attitude and the expectation that I 1) Should not be complaining about the service and 2) I should expect that the level of service provided matched the 'deal' that I got. He then went on to say that he's currently going through a medical/hospital procedure, perhaps to try and emotionally bait me, I've also been through some tough times recently but didn't feel the requirement to pull that card out. Fair enough people go through tough times and I am very understanding but I just found that a bit crass.
I don't want to mention the bike shop because I feel my experience is probably only one out of a 1,000 so from that point of view it would not be a fair point of view, though it is interesting there have been a couple of people who have recently had the same experience on their google review page, possibly the reason why he was irate.
Anyway... the bike, now, is really awesome! Just need to get on it and go for a spin!
EDIT: Took out a bit.
Sorry I haven't replied to my original post! I've been out of the country and just returned.
Well... it's a bit of a long story so short story is: All sorted, took the bike to another bike shop and they setup the bike properly, replaced missing and faulty parts, bike is perfect!
Long story:
Bought the bike a couple of weeks ago, gave the shop about 5hrs thinking it would be setup for me to ride home. Picked up the bike and the following things became apparent:
* Missing magnets (as mentioned in my first post).
* Grinding noise coming from the rear hub, didn't sound normal to me.
* Tyres not inflated - that was a bummer!
* Font and rear rails not aligned/setup properly.
I already got fairly cold service from the bike shop so for fear of retribution and not wanting to deal with 'commotion' I decided to take the bike to Giant in Hampton Park (It is a Giant brand bike), wow what a world of difference that was, they were just excellent!
* They installed the ride sense magnets that were supposed to come with it (crank and wheel) whereas the shop where I bought the bike from told me I had to pay for them and they are not standard!?
* They picked up on the grinding noise, said it was a faulty rear hub so they replaced that with a new one for free!
* They told me the rear cassette wasn't the stock cassette that came with the bike, paid to replace that and they gave me the old parts.
* Setup the front/rear rails and completed the rest of the bike setup which I paid for that was part of their basic service.
For an almost $4k bike I expected better service from the original shop, mighty disappointed and this was only punctuated by a weird conversation I had with the owner of that original shop. I was happy to leave my experience with the second store I took the bike to and walk away, never go back to the original shop but everyone who I had spoken to had told me to make sure I let the owner know of my experience.
So reluctantly gave him a call and the conversation was weird on many levels. He got irate at the fact i had left bad feedback on his google ratings, asked why I didn't contact him first before leaving that feedback - fair enough and I did go back and slightly increase the rating after the conversation. But then he made all sorts of assumptions about me and the 'deal' which then made me change my stance from understanding and apologetic to defensive. He basically said that i got that bike for a great deal and that I should expect that the level of service would equate to such - that was a huge surprise, why would ANYONE ever say that?? So I had to correct him on that - I basically walked in there and took whatever the sticker price was - if it was going to be more than $4k I would have paid it, I only asked for a discount once, the customer service rep said no and I left it at that, absolutely not pushy at all and I said that if having better 'service' meant paying the original price for the bike then I would have gladly taken that option. Having said that, this bike appears to be a floor/demo model, the bike itself is in great condition but the seat is definitely worn with black marks on it, the handlebar tape has signs of sweat/wear on it. So yes, I got what i paid for in terms of the bike being slightly used but I don't mind, what I did mind was this guy's attitude and the expectation that I 1) Should not be complaining about the service and 2) I should expect that the level of service provided matched the 'deal' that I got. He then went on to say that he's currently going through a medical/hospital procedure, perhaps to try and emotionally bait me, I've also been through some tough times recently but didn't feel the requirement to pull that card out. Fair enough people go through tough times and I am very understanding but I just found that a bit crass.
I don't want to mention the bike shop because I feel my experience is probably only one out of a 1,000 so from that point of view it would not be a fair point of view, though it is interesting there have been a couple of people who have recently had the same experience on their google review page, possibly the reason why he was irate.
Anyway... the bike, now, is really awesome! Just need to get on it and go for a spin!
EDIT: Took out a bit.
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Re: Integrated Ridesense - what does it come with?
Postby defy1 » Wed Oct 14, 2015 9:41 am
horrible rude pathetic service you received. name and shame.
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- Posts: 535
- Joined: Fri Feb 06, 2015 7:16 am
Integrated Ridesense - what does it come with?
Postby WhingingPom » Thu Oct 15, 2015 5:50 am
When I was looking around for a bike, I went to that shop (the branch nearest Southern Cross Station) and walked out 2 minutes later. The guy I spoke to wasn't interested in helping out somebody new to cycling, tried to push something on me that I didn't want (insisted that I "needed" rim brakes because you can't race with disc brake despite me telling that I wanted a disc braked roadie for commuting) and lost all interest in serving me when he realised I was a hubbard newbie.
They're good for the odd emergency tool/part to get me home, but that's about it.
As for the emotional blackmail, that's out of order.
They're good for the odd emergency tool/part to get me home, but that's about it.
As for the emotional blackmail, that's out of order.
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