Online Purchases - good and bad experiences
- biker jk
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Re: Online Purchases - good and bad experiences
Postby biker jk » Thu Apr 10, 2014 9:55 am
- queequeg
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Re: Online Purchases - good and bad experiences
Postby queequeg » Thu Apr 10, 2014 11:05 am
I am curious as to what was on the outside of the package. My last few packages from wiggle have arrived with Australia as the point of origin, on a "Postage Paid Australia" satchel with no customs declaration on them, despite online tracking showing it was sent from the UK.biker jk wrote:Well as mentioned I ordered from Wiggle last week and they told me it was being sent Startrack Internationa/Australia Post (after dropping their brief experiment with Trak Pack). Ordered last Thursday, despatched Friday and received Wednesday morning, so the usual fast delivery service has resumed. My happiness at receiving the package yesterday morning soon turned to despair as I discovered that the wrong model of the product I ordered was sent. It must have been the work experience lad working in order filling since the model version was on the product box. Oh well.
They were also Startrak packages.
- rheicel
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Re: Online Purchases - good and bad experiences
Postby rheicel » Thu Apr 10, 2014 11:25 am
Ordered some tyres and jerseys from Cellbikes yesterday morning. Parcel delivered this morning- very good service from Cellbikes and CouriersPlease. Now, back to more riding in the glasses filled M2 breakdown lane
- biker jk
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Re: Online Purchases - good and bad experiences
Postby biker jk » Thu Apr 10, 2014 11:34 am
Yes it was a Wiggle box with "Postage Paid Australia" and no customs declaration. Origin was Startrack Australia, Melbourne.queequeg wrote:I am curious as to what was on the outside of the package. My last few packages from wiggle have arrived with Australia as the point of origin, on a "Postage Paid Australia" satchel with no customs declaration on them, despite online tracking showing it was sent from the UK.biker jk wrote:Well as mentioned I ordered from Wiggle last week and they told me it was being sent Startrack Internationa/Australia Post (after dropping their brief experiment with Trak Pack). Ordered last Thursday, despatched Friday and received Wednesday morning, so the usual fast delivery service has resumed. My happiness at receiving the package yesterday morning soon turned to despair as I discovered that the wrong model of the product I ordered was sent. It must have been the work experience lad working in order filling since the model version was on the product box. Oh well.
They were also Startrak packages.
- queequeg
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Re: Online Purchases - good and bad experiences
Postby queequeg » Thu Apr 10, 2014 11:47 am
I am wondering if Wiggle is sending a whole container to Australia and then dispatching locally. The lack of a customs declaration is interesting though.biker jk wrote:Yes it was a Wiggle box with "Postage Paid Australia" and no customs declaration. Origin was Startrack Australia, Melbourne.queequeg wrote:I am curious as to what was on the outside of the package. My last few packages from wiggle have arrived with Australia as the point of origin, on a "Postage Paid Australia" satchel with no customs declaration on them, despite online tracking showing it was sent from the UK.biker jk wrote:Well as mentioned I ordered from Wiggle last week and they told me it was being sent Startrack Internationa/Australia Post (after dropping their brief experiment with Trak Pack). Ordered last Thursday, despatched Friday and received Wednesday morning, so the usual fast delivery service has resumed. My happiness at receiving the package yesterday morning soon turned to despair as I discovered that the wrong model of the product I ordered was sent. It must have been the work experience lad working in order filling since the model version was on the product box. Oh well.
They were also Startrak packages.
- cancan64
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Re: Online Purchases - good and bad experiences
Postby cancan64 » Thu Apr 10, 2014 12:30 pm
My parcel last month was quicker and had great tracking...and that was delivered to West Qld compared to current parcel which is coming to Brisbane CBD...hopefully turns up soon as I wont be back in the office for a few weeks.
I had some Jerseys custom made recently and these were despatched from Hong Kong with all orders from Australia as a bulk delivery to Sydney which speeds up customs and then distributed from Sydney...Keeps transport costs down and speeds up the process...
- cancan64
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Re: Online Purchases - good and bad experiences
Postby cancan64 » Thu Apr 10, 2014 1:37 pm
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Re: Online Purchases - good and bad experiences
Postby ningnangnong » Thu Apr 10, 2014 8:42 pm
Ordered Monday night, shipped Tuesday arvo, arrived today! Sensational service.ningnangnong wrote:Anyone ever dealt with Mountain Bikes Direct?
Looking at buying a Jetblack Fluid Trainer from them. Best price I can find.
Big thanks to Aushiker for helping me out with a discount code too!
- Dragster1
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Re: Online Purchases - good and bad experiences
Postby Dragster1 » Thu Apr 10, 2014 8:49 pm
yeh! Gold coast based not bad either but mainly MTB stuff, they have good specials every now and again and Im Brisbane so it close for transport.ningnangnong wrote:Ordered Monday night, shipped Tuesday arvo, arrived today! Sensational service.ningnangnong wrote:Anyone ever dealt with Mountain Bikes Direct?
Looking at buying a Jetblack Fluid Trainer from them. Best price I can find.
Big thanks to Aushiker for helping me out with a discount code too!
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Re: Online Purchases - good and bad experiences
Postby Stuey » Thu Apr 10, 2014 9:34 pm
Arrived today.Stuey wrote:Are you sure? I haven't had bike stuff sent from the UK via normal mail, but other stuff (admittedly smaller packages; electronics)has been about a week. If you reckon so, all good then.
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Re: Online Purchases - good and bad experiences
Postby Ignoto » Fri Apr 11, 2014 9:08 am
Anyway, they've got the delivery time of next Wed/Thursday which I hope is true before the Easter long weekend!
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Re: Online Purchases - good and bad experiences
Postby danny the boy » Fri Apr 11, 2014 1:03 pm
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Re: Online Purchases - good and bad experiences
Postby g-boaf » Fri Apr 11, 2014 2:43 pm
Just amazing.
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Re: Online Purchases - good and bad experiences
Postby tekapo » Sun Apr 13, 2014 7:09 pm
- Dragster1
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Re: Online Purchases - good and bad experiences
Postby Dragster1 » Mon Apr 14, 2014 9:01 am
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Re: Online Purchases - good and bad experiences
Postby alexander » Tue Apr 15, 2014 9:26 am
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Re: Online Purchases - good and bad experiences
Postby Ignoto » Tue Apr 15, 2014 10:09 am
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Re: Online Purchases - good and bad experiences
Postby boss » Tue Apr 15, 2014 2:29 pm
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Re: Online Purchases - good and bad experiences
Postby alexander » Wed Apr 16, 2014 8:59 pm
It doesn't. But I'm intrigued, why do you ask?boss wrote:Does T7 stuff get caught up in customs though?
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Re: Online Purchases - good and bad experiences
Postby Ignoto » Thu Apr 17, 2014 11:55 am
I don't know who's the hold up now, but I'm guessing it's Auspost?
Whadda you know, the second I hit enter I got the package! What kind of voodoo magic is going on here!
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Re: Online Purchases - good and bad experiences
Postby WarbyD » Thu Apr 17, 2014 12:30 pm
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Re: Online Purchases - good and bad experiences
Postby Tim » Sun Apr 20, 2014 7:27 pm
Dragster1 wrote:I don't know if it has been mentioned but Aliepress has some great deals. Beware of some of the fake sellers or fake products. You can withhold payment to the seller through aliexpress if you have any problems and ask for a refund. Have done it a few times,you have to follow instructions carefully. Most of the good sellers have high ratings so if you go with them you know that your pretty well right and look at product reviews also.
That site looks really, really suspect.
I wouldn't go near it.
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Re: Online Purchases - good and bad experiences
Postby boss » Mon Apr 21, 2014 12:42 pm
Email was a lie. Paid for tracked priority shipping (+$8) last Monday (14/4). Sent via p2p or trak pak or whatever.biker jk wrote:Well thankfully Wiggle have reverted to their previous delivery service to Australia. This is great news from Wiggle. They clearly have listened to customers' complaints. Here is the reply to my email.
Thank you for taking time to email us here at wiggle.
I am sorry to hear that your previous wiggle deliveries have taken slightly longer since our recent change in carriers from DHL to P2P TRAK PACK.
As a loyal wiggle customer your feedback is greatly appreciated to ensure that we can improve the service that we offer to our customers.
As I understand, we have recently reverted back to our previous delivery methods for delivery to Australia.
This means that courier delivery to Australia will be delivered via DHL and standard deliveries, AusPost.
Been in BE since Tuesday. Kinda peeved to hear they moved to a slower courier, as I only used wiggle since I've always found their delivery is pretty quick.
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Re: Online Purchases - good and bad experiences
Postby boss » Tue Apr 22, 2014 11:17 am
Well my peev-ed-ness was unfounded. Parcel with the bars arrived just then. So 8 days from order including the 4 day weekend we just had.boss wrote:Email was a lie. Paid for tracked priority shipping (+$8) last Monday (14/4). Sent via p2p or trak pak or whatever.biker jk wrote:Well thankfully Wiggle have reverted to their previous delivery service to Australia. This is great news from Wiggle. They clearly have listened to customers' complaints. Here is the reply to my email.
Thank you for taking time to email us here at wiggle.
I am sorry to hear that your previous wiggle deliveries have taken slightly longer since our recent change in carriers from DHL to P2P TRAK PACK.
As a loyal wiggle customer your feedback is greatly appreciated to ensure that we can improve the service that we offer to our customers.
As I understand, we have recently reverted back to our previous delivery methods for delivery to Australia.
This means that courier delivery to Australia will be delivered via DHL and standard deliveries, AusPost.
Been in BE since Tuesday. Kinda peeved to hear they moved to a slower courier, as I only used wiggle since I've always found their delivery is pretty quick.
The box was a little bit more 'loved' than usual though - nothing crazy but one side of it was dented in. I wouldn't have even taken issue with it if I didn't know a new courier was handling delivery.
So my relationship with Wiggle will live to another day. I'll keep using them until they give me a reason not to...
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Re: Online Purchases - good and bad experiences
Postby danny the boy » Wed Apr 23, 2014 2:57 pm
This arrived on the 17th, so less than a week via Royal mail and AusPost. I just need to remember to check the mail box more often.danny the boy wrote:Placed an order this morning with Merlin for a couple of sets of tyres and its being shipped with Royal Mail. Eagerly awaiting the results although Easter might throw a spanner in the works. Never looked them up for tyres, have some good prices on buying a pair, Tricomps and Pro4's both less than $60 a pair.
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