Dealer won't swap groupset on Trek bike prior to sale.
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Dealer won't swap groupset on Trek bike prior to sale.
Postby booge » Sun Aug 12, 2018 8:04 am
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Re: Dealer won't swap groupset on Trek bike prior to sale.
Postby MichaelB » Sun Aug 12, 2018 8:34 am
Hence buying the groupset over and above.
Won’t make any difference to your riding, so don’t bother.
My 5c
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Re: Dealer won't swap groupset on Trek bike prior to sale.
Postby booge » Sun Aug 12, 2018 8:39 am
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Re: Dealer won't swap groupset on Trek bike prior to sale.
Postby march83 » Sun Aug 12, 2018 11:22 am
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Re: Dealer won't swap groupset on Trek bike prior to sale.
Postby Cardy George » Sun Aug 12, 2018 12:19 pm
There's a bit to it than just swapping parts.
IF you had a long term relationship with that particular shop, then you may have a case to be slightly put out.
I agreeMichaelB wrote:Won’t make any difference to your riding, so don’t bother.
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Re: Dealer won't swap groupset on Trek bike prior to sale.
Postby MattyK » Sun Aug 12, 2018 12:20 pm
But from what I can see, your expectation is that the difference should be the (say) wiggle price difference between ulteg and 105. Whereas they have to buy the ultegra at wholesale au price, add a markup, remove the entire group set, install the new one, tune it up, then somehow sell off a not-brand-new 105 groupset at probably half the original price.
So I can understand their position.
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Re: Dealer won't swap groupset on Trek bike prior to sale.
Postby lone rider » Sun Aug 12, 2018 12:28 pm
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Re: Dealer won't swap groupset on Trek bike prior to sale.
Postby booge » Sun Aug 12, 2018 12:36 pm
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Re: Dealer won't swap groupset on Trek bike prior to sale.
Postby Shred11 » Sun Aug 12, 2018 12:41 pm
I agree. The OP might be better off just buying the desired groupset from Wiggle (or wherever) and then ask the bike shop nicely if they’ll install it cheaply as part of the bike purchase. As a bonus, you then have a complete 105 groupset as spare parts and/or for later on when the new bike has been relegated to secondary bike duties.MattyK wrote:they have to buy the ultegra at wholesale au price, add a markup, remove the entire group set, install the new one, tune it up, then somehow sell off a not-brand-new 105 groupset at probably half the original price.
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Re: Dealer won't swap groupset on Trek bike prior to sale.
Postby eeksll » Sun Aug 12, 2018 12:44 pm
not quite, the op would have a spare 105 groupset to take home too.MattyK wrote:If you think it’s unfair ask another shop.
But from what I can see, your expectation is that the difference should be the (say) wiggle price difference between ulteg and 105. Whereas they have to buy the ultegra at wholesale au price, add a markup, remove the entire group set, install the new one, tune it up, then somehow sell off a not-brand-new 105 groupset at probably half the original price.
So I can understand their position.
i also ran into this "problem". When I was buying my bike, I asked Giant to swap out the 36/52 to a 34/50 (this was just chain rings) they said they wouldn't do it. They could order the 34/50 rings and put them on, but I would be taking home with me the replaced rings too.
I also didnt want their wheels ( I had my own ) they wouldn't give me any money back on those either.
not much the OP can do, unfair/fair not really worth arguing with the about, they either do it or not.
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Re: Dealer won't swap groupset on Trek bike prior to sale.
Postby macca33 » Sun Aug 12, 2018 2:55 pm
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Re: Dealer won't swap groupset on Trek bike prior to sale.
Postby booge » Sun Aug 12, 2018 3:32 pm
Before this goes off topic about the original post, i never said i think they have to do it, I'm disappointed the option isn't there which seems unfair. They're talking up a premium alloy frame and they best spec is 105. Whether that's the manufacturer being restrictive or other factors I'm not aware of. I was putting it out there for others more aware of the bike retail industry limitations who may be able to enlighten me.macca33 wrote:Not sure how you think they HAVE to do it. You buy what they offer, or exercise your consumer right to shop elsewhere.....
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Re: Dealer won't swap groupset on Trek bike prior to sale.
Postby mikgit » Sun Aug 12, 2018 4:14 pm
But to just expect them to upgrade the spec of the bike for the difference in groupset price, youv'e got no chance, unless you were really pally with the store.
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Re: Dealer won't swap groupset on Trek bike prior to sale.
Postby lone rider » Sun Aug 12, 2018 6:41 pm
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Re: Dealer won't swap groupset on Trek bike prior to sale.
Postby lone rider » Sun Aug 12, 2018 6:42 pm
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Re: Dealer won't swap groupset on Trek bike prior to sale.
Postby RonK » Sun Aug 12, 2018 8:54 pm
I don't see how you think fairness even comes into it.booge wrote:Before this goes off topic about the original post, i never said i think they have to do it, I'm disappointed the option isn't there which seems unfair.macca33 wrote:Not sure how you think they HAVE to do it. You buy what they offer, or exercise your consumer right to shop elsewhere.....
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Re: Dealer won't swap groupset on Trek bike prior to sale.
Postby Mububban » Sun Aug 12, 2018 9:24 pm
That's interesting, two stores I looked at said they'd happily swap 52/36 for 50/34 before the bike left the shop, no charge, as they'd simply put the mid-compact onto something else. I even got the offer to do so on a Dura-Ace bike. But only before it left the shop.eeksll wrote:
i also ran into this "problem". When I was buying my bike, I asked Giant to swap out the 36/52 to a 34/50 (this was just chain rings) they said they wouldn't do it. They could order the 34/50 rings and put them on, but I would be taking home with me the replaced rings too.
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Re: Dealer won't swap groupset on Trek bike prior to sale.
Postby fat and old » Sun Aug 12, 2018 10:14 pm
Oh shiz....I just realised the bike is disc. Even worse.
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Re: Dealer won't swap groupset on Trek bike prior to sale.
Postby MichaelB » Mon Aug 13, 2018 8:49 am
As an aside, a mate recently bought a Focus from an Adelaide shop but wanted 180mm cranks. He paid for the upgrade to the DA cranks as that length isn't in Ultegra. They allowed him to ride the bike as is until the cranks came in at no cost. 3 months later when they finally came in, swapped them over without an issue.
Maybe booge needs to come to a decent shop in Adelaide
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Re: Dealer won't swap groupset on Trek bike prior to sale.
Postby cyclotaur » Mon Aug 13, 2018 4:30 pm
If you’re buying high end Dura Ace bikes, then as % of transaction, you’re not asking much to swap just chainrings.Mububban wrote:That's interesting, two stores I looked at said they'd happily swap 52/36 for 50/34 before the bike left the shop, no charge, as they'd simply put the mid-compact onto something else. I even got the offer to do so on a Dura-Ace bike. But only before it left the shop.eeksll wrote:
i also ran into this "problem". When I was buying my bike, I asked Giant to swap out the 36/52 to a 34/50 (this was just chain rings) they said they wouldn't do it. They could order the 34/50 rings and put them on, but I would be taking home with me the replaced rings too.
Full groupo swap on a 105 Alu bike (inc labour) is like doubling the price.
My old blog - A bit of fun
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Re: Dealer won't swap groupset on Trek bike prior to sale.
Postby eeksll » Mon Aug 13, 2018 5:00 pm
The bike I was looking at was in the < 3k range so certainly not some high end bike, having said that, I kinda did expect to have the chainrings swapped over for free ... but we didn't even get to that stage (maybe it was a "no" cause he already read that in my question?).cyclotaur wrote:If you’re buying high end Dura Ace bikes, then as % of transaction, you’re not asking much to swap just chainrings.Mububban wrote:That's interesting, two stores I looked at said they'd happily swap 52/36 for 50/34 before the bike left the shop, no charge, as they'd simply put the mid-compact onto something else. I even got the offer to do so on a Dura-Ace bike. But only before it left the shop.eeksll wrote:
i also ran into this "problem". When I was buying my bike, I asked Giant to swap out the 36/52 to a 34/50 (this was just chain rings) they said they wouldn't do it. They could order the 34/50 rings and put them on, but I would be taking home with me the replaced rings too.
Full groupo swap on a 105 Alu bike (inc labour) is like doubling the price.
edit: it wasnt a No, it was a we will get back to you on price, and they never did.
Well, I went and bought my bike from another store who was willing to do the extra service and give me prices on upgrades, which I did pay for.
full groupset swap could certainly come at a too high of a cost and the LBS might just say no, rather than quote some figure they think the customer will not pay.
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Re: Dealer won't swap groupset on Trek bike prior to sale.
Postby thecraig » Mon Aug 13, 2018 6:03 pm
Slightly off topic - I was told the arrival date for the Emonda ALR5 disc was mid October - did you get the same timeframe?booge wrote:Recently was enquiring in store about the new Trek ALR 5 disc, comes standard with 105 disc with no ultegra version released in Australia. I've asked if they would swap the groupset to Ultegra and pay the difference(between 105 and Ultegra) but they won't do it. Would have to pay for Ultegra groupset on top of the 105 bike price. Is this normal? Seems unfair. Those from bike shops on here might be able to enlighten me.
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Re: Dealer won't swap groupset on Trek bike prior to sale.
Postby Sharkey » Sun Aug 26, 2018 5:36 pm
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Re: Dealer won't swap groupset on Trek bike prior to sale.
Postby Mububban » Mon Aug 27, 2018 4:12 pm
When I was looking for a road/commuting bike, I popped into a LBS and was told, rather arrogantly, that there was no such thing as a "gravel bike" and that I must have misunderstood what someone else was talking about.Sharkey wrote:I would also suggest trying a different shop. Last year I was in the market for a new mountain bike and liked the 2018 Giant Anthem 29er. However, for me, being a 1x was a deal breaker. The first shop said the bike couldn't be converted to 2x. The next shop not only said it could be done but immediately looked up the pricing of components and quoted me $100 to add the front mech, 2 new chain rings and change the rear cassette to have a smaller big cog plus install it all. I signed on the spot.
I've not been back to that store since.
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