Online Purchases - good and bad experiences

redsonic · Postby **redsonic** » Wed Oct 07, 2015 9:46 am

I recently gave Evans another chance after they stuffed up my last order. (When I contacted them for clarification about a product I wanted to buy, they just reaffirmed the web description (which was wrong). I could tell no one had bothered to actually look at the product).This time, I needed some bar tape and the £5 voucher they gave me as an apology for last time just covered shipping. Took them 8 days to post the tape but transit time was relatively short. When the tape arrived, it was a different colour to the photo on their site, and the plugs were missing (despite being included in the web description). Sent them a complaint and just got a standardised letter explaining how to return a product. Not happy, and won't be using them again. The major problem seems to be with them failing to update their web descriptions and photos.

Ignoto · Postby **Ignoto** » Wed Oct 07, 2015 4:34 pm

I placed an order at Pushys at 11:42am. I needed a new pair of wheels, unfortunately shipping via AusPost was $18 (found a $22 discount code) so I was expecting to get it tomorrow morning as I work in the city. I got a buzz from my mailroom that there's a large delivery waiting for me at 3:00pm.

I'm absolutely gobsmacked, that is some incredible service.

jasonc · Postby **jasonc** » Wed Oct 07, 2015 8:17 pm

^ same city will do that.

battler2 · Postby **battler2** » Wed Oct 07, 2015 9:59 pm

yeah pushy's is terrible for me, nearly a week, and only SA. imagine perth.

anyone got any codes for bikebug? like $10 would be fine. i never see them have any. thing i wanted to order went out of stock at pushy's and bikebug is $5 more, i coulda used a $20 voucher not long ago and ordered but i hesitated and lost

Rex · Postby **Rex** » Thu Oct 08, 2015 1:43 pm

8 working day turnaround with Ribble to Perth thismorning with free shipping.
Quickest I've had!

rheicel · Postby **rheicel** » Thu Oct 08, 2015 6:22 pm

Bikebug

Ordered 1328H today
Despatched 1504H today
It's here now

New helmet for me tomorrow

redsonic · Postby **redsonic** » Thu Oct 08, 2015 8:11 pm

I think our Australian online stores have been listening to feedback and recognise where they can out perform the OS shops. Kudos to Bike Bug, Pushys et al for great service.

Shelby35 · Postby **Shelby35** » Thu Oct 08, 2015 10:12 pm

Ordered a magellan cyclo 505 and some muc off from pushys on Monday 4/10 which was a public holiday arrived Wednesday 6/10 only problem was some of the muc off had leaked about a 1/4 of a bottle the computer was alright. I rang the just to let them know and they said they would send another bottke out. Great service

Top_Bhoy · Postby **Top_Bhoy** » Thu Oct 08, 2015 10:17 pm

redsonic wrote:I think our Australian online stores have been listening to feedback and recognise where they can out perform the OS shops. Kudos to Bike Bug, Pushys et al for great service.

My recent experiences are that the Australian on-line shops perform no better than overseas. On a more positive note, they have sharpened their prices and are more competitive now than years gone by.

biker jk · Postby **biker jk** » Fri Oct 09, 2015 11:51 am

So I was after a saddle bag. Found it at an Australian online shop. Called them to check stock and they said they would order it in. Went and picked it up today. As I checked it on the way to the car I discovered it was the wrong model. So I took it back and got my money back. The sales guy in a bit of a huff tells me it was my mistake since I asked for the 1 litre size and that's what he ordered in. No it wasn't, it's a different model (the addition of "Plus" after the model name may have been a give- away) which is 1.5/2l (that's what the manufacturer web site says). The service up to that point was great. The sales guy was helpful and called me as promised when the order arrived. Now, the key test of service is when things go wrong. It's not a good idea to blame the customer for ordering the wrong model. Total fail.

rheicel · Postby **rheicel** » Fri Oct 09, 2015 11:55 am

Getting lots of flats lately so I ordered consumables from Wiggle.
4/10 - Order placed
4/10 - Shipped via DHL
9/10 - Arrived (Sydney 2066)
It's also worth mentioning that the lifeline hybrid pump is sexy

battler2 · Postby **battler2** » Fri Oct 09, 2015 1:31 pm

made two orders from velogear with discount codes. 1 of each item and both shipped with no complaints. they seem to have a lot of discount codes around, 10-15% off easily, or $10 off (sometimes no min spend, or $39)

both shipped no problem

oh, and the price at my LBS, literally double.

jaseyjase · Postby **jaseyjase** » Fri Oct 09, 2015 5:45 pm

Havnt ordered from PBK in a while, but hard to find SRAM S500 levers so taking a gamble

9/10 - Order confirmed

metalrideroz · Postby **metalrideroz** » Mon Oct 12, 2015 7:15 pm

Still waiting on Ribble order(royal mail postage), has been 17 days, normal?

TonyMax · Postby **TonyMax** » Mon Oct 12, 2015 8:29 pm

metalrideroz wrote:Still waiting on Ribble order(royal mail postage), has been 17 days, normal?

I hope not. Bulky? What did you order?

metalrideroz · Postby **metalrideroz** » Tue Oct 13, 2015 10:31 am

TonyMax wrote:
metalrideroz wrote:Still waiting on Ribble order(royal mail postage), has been 17 days, normal?
I hope not. Bulky? What did you order?

Opposite of bulky, two chainrings and some bar tape.

jaseyjase · Postby **jaseyjase** » Wed Oct 14, 2015 12:03 pm

jaseyjase wrote:Havnt ordered from PBK in a while, but hard to find SRAM S500 levers so taking a gamble

9/10 - Order confirmed
10/10 - Order dispatched, estimated arrival 29/10

3 weeks, decided to see if wiggle can get me going earlier so ordered some bits last night

14/10 - Order confirmed
14/10 - Order dispatched

rodneycc · Postby **rodneycc** » Wed Oct 14, 2015 3:10 pm

metalrideroz wrote:Still waiting on Ribble order(royal mail postage), has been 17 days, normal?

Yeah same here for my Ribble order. Ordered 28/9 still waiting...

Carrots · Postby **Carrots** » Thu Oct 15, 2015 4:56 pm

Mine was dispatched 2/10/15 and rocked up today in Adelaide. About the usual time frame from memory.

carcharias · Postby **carcharias** » Sun Oct 18, 2015 8:17 pm

Have bought a fair bit over the years through planetx.co.uk. One whinge I have to have is about their customer service. In 2014 I ordered a Smart Lunar 35 Lux front bike light (pictured on their web-site was the old 2010 version that has a magnifying lens and is bigger than the current model)
Thought I would get what was pictured...Instead they sent me the smaller current model. Whilst the current model is still good, I thought I would have got the pictured product.

I sent screen shots of both products and explained what had happened. They refused to acknowledge the problem.
There was just a bunch of to and fro emails....
Eventually I gave up.

They are really reasonably priced though.

rheicel · Postby **rheicel** » Mon Oct 19, 2015 11:34 am

Bought some goods from Cell today (Sydney 11:25AM). Let us see how soon I will get them

CELL Bikes · Postby **CELL Bikes** » Mon Oct 19, 2015 1:07 pm

rheicel wrote:Bought some goods from Cell today (Sydney 11:25AM). Let us see how soon I will get them

Yelling in the warehouse...."EVERYONE, we've got a BNA forum order...chop chop!!!"

-website mgr Mark

eldavo · Postby **eldavo** » Mon Oct 19, 2015 3:16 pm

Time for a replay of the Wallabies win in the warehouse with Rheicel's parcel methinks

rheicel · Postby **rheicel** » Mon Oct 19, 2015 3:25 pm

Hahaha, shipped 2:18PM. Me thinks its a battle between Bikebugs-Fastway vs Cells-Couriers Please now

Thanks Mark btw

rodneycc · Postby **rodneycc** » Mon Oct 19, 2015 4:20 pm

rodneycc wrote:
metalrideroz wrote:Still waiting on Ribble order(royal mail postage), has been 17 days, normal?
Yeah same here for my Ribble order. Ordered 28/9 still waiting...

21 days and still waiting here... I've shot off an email today. It usually arrives the next day when I do that - some sort of weird karma!